Guest Relations Executive
Found in: beBee S BH - 4 weeks ago
- Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in every day tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example.
- Making sure the guests understand the ‘Stay Different’ concept
- Assist the Concierge and Front Office Operations with any guest service requirements.
- To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
- Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team.
- Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
- Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
- Adheres to the Hotel’s health and safety procedures and policies.
- Be aware of the hotel’s fire and emergency procedure.
- Maintain high grooming standards to be an ambassador and the role model in public areas
- Attend daily and monthly briefings and meetings.
- Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.
- All in-house VIP’s are met during or upon departure and inviting them back to the hotel.
- All Appraisals are completed on time .
- Attend scheduled trainings and meetings
- To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Jumeirah Royal Saray.
- Prepare and offer all arrival guests refreshments and cold/ warm towels. Ensure that all operating stock is well maintained and always prepared.
- Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation.
- Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after
- Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests.
- Report any guest incidents or guest complaints to the Duty Manager.
- To assist with the preparation of group registration and the check in procedure of the group
- A very good knowledge of our regular guests & their preferences
- To be highly trained on guest relations and communication in a luxury hospitality environment.
- Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred
- Always project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times
- PMS knowledge preferred (Opera)
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