IT Systems Support Officer

Found in: beBee S BH - 7 days ago


Bahrain beBee S BH Full time
Role Objective: To support the day-to-day technical activities related to maintaining a reliable and effective ICT infrastructure environment and Network in coordination with ICT team. To ensure the optimal usage of the data center and servers? operations and oversee performance, availability and reliability of the application databases and the hardware within the company. To oversee the service desk operation and ensure that end users are receiving the appropriate support and assistance; Provide guidance and support to the company?s IT infrastructure team in resolving issues faced in the usage of ICT systems and applications, whenever it is required.Responsibilities:
  • Formulate service level guidelines for the company?s IT Help Desk and ensure the adherence to the requirements of employees
  • Recommend and schedule hardware upgrades and oversee implementation to ensure these are carried out as per plan.
    1. Supervise monthly inventory of hardware and network infrastructure and ensure that necessary resources are readily available.
    2. IT Inventory registering and data collection for both hardware and software in coordination with IT team.ÿ
    3. Communication with Telecommunication company and resolving issues.
    4. Communicate with Service providers such as printer service maintenance etc.
    5. Support HR with arranging onboarding employee?s office.
    6. Support HR with backing up offboarding employees PCs.
    7. Support all printer issues.
    8. Support HR with attendance system software and Hardware.
    9. Ensure proper measurements are being taken to avoid the escalation of problems and provide high level of technical support to the team when needed.
    10. Execute development, acquisition, implementation, enhancement, and maintenance in coordination with IT team.
    11. Support IT for processing IT quotations and invoices.
    12. Close coordination with IT department in for overall day-to-day IT function within the company.
    13. Troubleshooting of existing mall fiber network and tenancy area.
    14. Liaise with tenants for telecommunication connectivity of their units.
    15. Liaise with Marketing department for any update / rectification on the wayfinding screens at Customer service desks and advertising screens with the software developer.
    16. To oversee the Wi-Fi operation and ensure that end users are receiving the appropriate connectivity and coverage.
    17. Office Wi-Fi Operation and troubleshooting activities.
    18. Support and coordinate with the issues related to Head count system.
    19. Data Backup and Restore.
    20. Desktops/Laptops Hardware/Software installation and configuration.

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