International Customer Service Specialist

Found in: beBee S BH - 4 days ago

Manama, Bahrain Zurich Insurance Company Ltd. Full time
Job Summary

 

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.


Reporting to the Head of Bahrain office at Zurich Insurance Company Limited, the International Customer Service Specialist is expected to provide underwriting guidance and support to clients, stakeholders and external channels in the correct interpretation & application of country/regional underwriting practices and procedures. 


This role will be based in Zurich Insurance Company - Kingdom of Bahrain

 

Job Qualifications

 

As International Customer Service Specialist, your role will involve: 

 

  • Taking responsibility for the issuance of local policies. Ensuring compliance with the instructions received from foreign Service Specialist and in accordance with internal and external guidelines, stipulated time frames and quality thresholds. 
  • Managing and resolving issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting. 
  • Recognizing potential cross sell opportunities. Generate interest with intermediaries and customers, actively ensuring that interested parties are directed to the appropriate Underwriting teams. 
  • Acts as the local contact person for the customers and brokers in respect of services provided by the worldwide network. Work in close association with Service Specialists & Underwriters to deliver according to the customer expectations. 
  • Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable. 
  • Provides strong technical guidance and support relative to local Underwriting philosophy and strategy. 
  • Implements and administers international received policies within expected quality & timeline requirements. 
  • Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality 
  • Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.

 

Job Qualifications

 

To be successful in this role, you must have: 

 

  • Bachelor’s degree and 2 or more years of experience in the Underwriting area. 
  • Good knowledge of the insurance industry and the local/regional legal and regulatory environment. 
  • Excellent operational knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines. 
  • Strong negotiation, intercultural relationship-building, active listening and need analysis skills. 
  • Experience and fair knowledge in Claims
  • Must have verbal and written communication fluency in English, French and Arabic.

 

Why Zurich

 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great 


Join us as we constantly explore new ways to protect our customers and the planet.
 

  • Location(s):  BH - Manama 
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Santander Leigh Jeremy Jaye

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