Sales Executive

Found in: beBee S BH - 1 month ago


Manama, Bahrain Bahrain Telecommunication Company Full time

 

Job Objective

Act as a front line sales executive and contribute to the revenue share through retail and direct sales. Address customer service request ensuring high level of customer satisfaction, thereby support the Organization in effectively building and maintaining customer relationship

 

Main responsibility

Promote and cross sell Batelco existing range of products and services through retail shops, telemarketing, road shows and other events and achieve individual sales targets

 

Conduct market study to scan areas to identify venues for hosting Events, Roadshows etc.Conduct roadshows, events and make telemarketing calls to generate sales leadsProcess all types of customers’ service requests e.g. service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate mannerRegularly track and clear all suspended and rejected service requestsConduct back ground checks e.g. credit check, age, black list  for provisioning the servicesCollect, validate and attach/ upload consumer documents and initiate the service provisioning requestsRestore disconnected services in time in line with credit controls procedures, after receiving the outstanding dues on customers’ accountsCarry out daily cash and revenue collection in a safe and secured manner. Prepare and tally daily financial transactionsDeposit all revenue collections ready for Banking within the stipulated time periodConduct and report daily stocktakes to ensure optimum inventory level are maintainedLiaise with internal departments to address customers’ queries related to partial payments, disputes, instalments, refund of deposit, or transfer etc.Liaise with the Product Marketing and Marketing Communication teams for any promotions at Retail outletsFollow process and quality standards while addressing customers’ requests and ensure high level of customer satisfactionUndertake execution of any project/ initiative for the department and organization as identified from time-to-time based on business needs

 

 

Take ownership for attending the trainings as per the planTake ownership for completing PMS process, employee engagement surveys in timeContinuously share the knowledge and understanding of the telecom industry and business trends

 

Qualification

0-3 years’ experience in Sales & MarketingExperience in customer care or customer environmentFluency in oral and written Arabic and English or other languagesBachelor’s Degree in marketing/sales.

 

 

#LI-DNP


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