Guest Service Executive

2 weeks ago

Manama, Manama, Bahrain RESO Full time

A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

  • Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
  • Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
  • Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
  • Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
  • Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
  • Respond promptly to guest requests for a supervisor or manager
  • Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
  • Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
  • Ensure our customers receive a fast, efficient and friendly check in and check out
  • Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
  • Preparation and co-ordination of group arrivals/departures.
  • Ensure a good performance oriented working environment within the department and motivate the staff
  • Participate regularly in training courses and put the skills learned there into practice
  • Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
  • Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
  • Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
  • Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
  • Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations

Conrad Bahrain

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office
#J-18808-Ljbffr

  • Guest Service Agent

    2 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Additional InformationJob Number: 25070294Job Category: Rooms & Guest Services OperationsLocation: Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 View on MapSchedule: Full TimeLocated Remotely? NPosition Type: Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...

  • Guest Services Representative

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    Welcome to the role of Guest Services Representative, where you will play a vital part in ensuring that our guests have an exceptional experience during their stay with us.Job DescriptionWe are seeking a highly organized and attentive individual to join our team as a Guest Services Representative. In this role, you will be responsible for providing excellent...

  • Guest Services Representative

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    This role requires effective communication and organizational skills to respond to guest inquiries about room reservations and provide information.Main Responsibilities:Support the team with administrative tasks such as document organization and record maintenance.Manage guest communication by responding to calls and correspondence in a timely...

  • Guest Service Agent

    2 weeks ago

    Manama, Manama, Bahrain Infoempregos Full time

    Job Description:Responsible for greeting and registering Hotel guests, providing guest service throughout the customer journey, and settling guest accounts upon departure.We are looking for a motivated employee for an entry-level position. If you are interested in learning and developing, this opportunity is for you.Requirements:Willingness to learn and...

  • Hotel Guest Services Representative

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Front Desk ReceptionistWe are seeking a passionate and enthusiastic individual to join our team as a Front Desk Receptionist. This role offers the opportunity to shape the guest experience through exceptional service at our renowned hotel.Key Responsibilities:Maintain a friendly, courteous, and professional demeanor in all interactions with guests, patrons,...

  • Executive Guest Experience Manager

    2 days ago

    Manama, Manama, Bahrain beBeeHospitality Full time

    **Job Summary:**We are seeking an experienced professional to take on the role of Guest Relations Manager. This is a pivotal position that requires exceptional leadership and communication skills, as well as a passion for delivering outstanding guest experiences.The ideal candidate will be responsible for overseeing all aspects of the guest journey, from...

  • Luxury Guest Services Manager

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Front Office Supervisor Job Description">The primary role of a Front Office Supervisor is to oversee the efficient operation of the front desk, ensuring seamless guest check-ins, verify guest identity, and process payments accurately. The ideal candidate will have excellent communication skills, be detail-oriented, and possess strong organizational...

  • An Excellent Opportunity as Guest Services Manager

    2 weeks ago

    Manama, Manama, Bahrain beBee Careers Full time

    Front Office Supervisor RoleJob Overview:We are seeking a Front Office Supervisor to oversee the daily operations of our front office team. The ideal candidate will have previous supervisory experience and be able to effectively manage staff, maintain accurate records, and ensure exceptional guest service.Key Responsibilities:• Process all guest check-ins,...

  • Front Desk Supervisor, Guest Experience Champion

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Guest Service Executive to join our team.This role is responsible for supervising the Front Office Team, ensuring that guests receive exceptional service from check-in to check-out.Key Responsibilities

  • Administrative Coordinator

    1 week ago

    Manama, Manama, Bahrain beBee Careers Full time

    Job DetailsWe are looking for a motivated and organized individual to fill an entry-level position in our team. As a Reservation Sales agent, you will be responsible for contacting corporate companies to obtain approval for company-charged accounts before the sponsored guest checks out.You will also be required to record cancellations and no-shows, ensuring...