
Spa Receptionist
4 days ago
Join to apply for the Spa Receptionist - Female role at Sofitel
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Job DescriptionAs the first point of contact for the Thalassa Sea & Spa, the Spa Receptionist warmly welcomes guests, manages reservations, and provides exceptional service reflecting Sofitel's French art de vivre. The role is key to ensuring a smooth and luxurious spa experience, maintaining operational excellence and guest satisfaction.
Key Responsibilities- Greet guests warmly and professionally, ensuring a personalized and luxurious welcome.
- Manage spa bookings, confirmations, cancellations, and follow-ups using the reservation system.
- Maintain knowledge of spa treatments, products, and promotions to assist guests.
- Handle check-ins and check-outs, ensuring accurate billing and records.
- Keep reception and waiting areas clean, tranquil, and stocked with brochures and amenities.
- Respond promptly to inquiries via phone, email, and in person.
- Coordinate with therapists and attendants to manage schedules and service flow.
- Promote retail products and assist in meeting sales targets.
- Uphold confidentiality and privacy standards.
- Address guest concerns with empathy and discretion, escalating issues when necessary.
- Minimum 2 years experience in a spa, wellness, or luxury hospitality environment.
- Excellent English communication skills; Arabic or French knowledge is a plus.
- Proficient in Microsoft Office and spa reservation software (e.g., Book4Time, SpaSoft).
- Strong organizational skills and ability to multitask calmly.
- Impeccable grooming, polished presence, and engaging personality.
- Knowledge of wellness, skincare, and luxury spa services preferred.
- Flexible to work shifts, weekends, and holidays.
Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with extensive amenities, including the first Thalassa Spa in the GCC. Visit for more details.
Our Commitment To Diversity & InclusionWe aim to attract, recruit, and promote diverse talent in an inclusive environment.
Join us to do what you love, care for the world, and challenge the status quo #BELIMITLESS
Seniority level- Entry level
- Full-time
- Administrative
- Hospitality
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