Spa Receptionist

4 days ago


Manama, Manama, Bahrain Sofitel Full time
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Job Description

As the first point of contact for the Thalassa Sea & Spa, the Spa Receptionist warmly welcomes guests, manages reservations, and provides exceptional service reflecting Sofitel's French art de vivre. The role is key to ensuring a smooth and luxurious spa experience, maintaining operational excellence and guest satisfaction.

Key Responsibilities
  • Greet guests warmly and professionally, ensuring a personalized and luxurious welcome.
  • Manage spa bookings, confirmations, cancellations, and follow-ups using the reservation system.
  • Maintain knowledge of spa treatments, products, and promotions to assist guests.
  • Handle check-ins and check-outs, ensuring accurate billing and records.
  • Keep reception and waiting areas clean, tranquil, and stocked with brochures and amenities.
  • Respond promptly to inquiries via phone, email, and in person.
  • Coordinate with therapists and attendants to manage schedules and service flow.
  • Promote retail products and assist in meeting sales targets.
  • Uphold confidentiality and privacy standards.
  • Address guest concerns with empathy and discretion, escalating issues when necessary.
Qualifications
  • Minimum 2 years experience in a spa, wellness, or luxury hospitality environment.
  • Excellent English communication skills; Arabic or French knowledge is a plus.
  • Proficient in Microsoft Office and spa reservation software (e.g., Book4Time, SpaSoft).
  • Strong organizational skills and ability to multitask calmly.
  • Impeccable grooming, polished presence, and engaging personality.
  • Knowledge of wellness, skincare, and luxury spa services preferred.
  • Flexible to work shifts, weekends, and holidays.
Additional Information

Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with extensive amenities, including the first Thalassa Spa in the GCC. Visit for more details.

Our Commitment To Diversity & Inclusion

We aim to attract, recruit, and promote diverse talent in an inclusive environment.

Join us to do what you love, care for the world, and challenge the status quo #BELIMITLESS

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

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