Spa Receptionist

3 weeks ago


Manama, Manama, Bahrain Sofitel Full time
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We are more than just a worldwide leader. We welcome you as you are and offer opportunities that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore limitless possibilities with Accor.

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Job Description

As the first point of contact for the Thalassa Sea & Spa, the Spa Receptionist warmly welcomes guests, manages reservations, and provides exceptional service reflecting Sofitel's French art de vivre. The role is key to ensuring a smooth and luxurious spa experience, maintaining operational excellence and guest satisfaction.

Key Responsibilities
  • Greet guests warmly and professionally, ensuring a personalized and luxurious welcome.
  • Manage spa bookings, confirmations, cancellations, and follow-ups using the reservation system.
  • Maintain knowledge of spa treatments, products, and promotions to assist guests.
  • Handle check-ins and check-outs, ensuring accurate billing and records.
  • Keep reception and waiting areas clean, tranquil, and stocked with brochures and amenities.
  • Respond promptly to inquiries via phone, email, and in person.
  • Coordinate with therapists and attendants to manage schedules and service flow.
  • Promote retail products and assist in meeting sales targets.
  • Uphold confidentiality and privacy standards.
  • Address guest concerns with empathy and discretion, escalating issues when necessary.
Qualifications
  • Minimum 2 years experience in a spa, wellness, or luxury hospitality environment.
  • Excellent English communication skills; Arabic or French knowledge is a plus.
  • Proficient in Microsoft Office and spa reservation software (e.g., Book4Time, SpaSoft).
  • Strong organizational skills and ability to multitask calmly.
  • Impeccable grooming, polished presence, and engaging personality.
  • Knowledge of wellness, skincare, and luxury spa services preferred.
  • Flexible to work shifts, weekends, and holidays.
Additional Information

Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with extensive amenities, including the first Thalassa Spa in the GCC. Visit for more details.

Our Commitment To Diversity & Inclusion

We aim to attract, recruit, and promote diverse talent in an inclusive environment.

Join us to do what you love, care for the world, and challenge the status quo #BELIMITLESS

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

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