Senior Account Manager

As a Senior Account Manager, your primary focus will be building strong relationships with clients, ensuring their satisfaction, and driving sales growth for the company. You\'ll play a key role in making sure that client needs are understood and addressed by all departments, helping us deliver exceptional service and solutions. You will be working on projects such as Website Development, Mobile App Development, Custom Application Development, SEO, Branding, and Social Media Management, and you will play an important role in managing these projects to ensure they meet client expectations.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Develop and present proposals, follow up with clients, and contribute to new business initiatives and pitches.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Develop detailed project plans, including timelines, resources, budgets, and scope. Oversee project execution, ensuring that milestones are met on time and within budget.
• Measure and track project performance using relevant tools and techniques to ensure success.
• Design and execute social media strategies for clients, including competitive research, platform selection, benchmarking, messaging, and audience targeting.
• Create comprehensive marketing and social media campaigns, including budget planning, content ideation, and implementation schedules.
• Drive revenue growth for the agency by targeting new local and international clients and identifying opportunities with existing clients.
• Monitor and manage project budgets, adjusting project constraints as necessary based on financial analysis to meet objectives.
• Collaborate with sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.

Required Skills

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software, project management and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• Experience with eTendering portal and tender submission
• Possess a deep understanding of Website Development, Mobile App Development, Custom Application Development, SEO, Branding & Social Media Management.
• Proven experience in working on advertising, branding, and communication strategy projects.

Required Qualification

• Bachelor\'s degree in Business Administration, Marketing, Communications, or a related field. A Master\'s degree is a plus.
• 5–8 years of experience in account management, sales, or a similar role, ideally within a marketing, creative, or advertising agency.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• A dynamic and creative work environment with a collaborative team.
• Medical Health Insurance.

How to Apply

If you're passionate about building strong client relationships and want to be part of a growing team, we would love to hear from you

Please submit your CV and cover letter outlining your experience and qualifications to careers@boxonvision.com

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Design Services

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