Information Technology Specialist

3 weeks ago

Manama, Manama, Bahrain The Arab Investment Company Full time

About the Company

The Arab Investment Company (TAIC) is a Pan-Arab joint-stock company established in July 1974 and owned by governments of 16 Arab states with an authorized capital of US$ 1,200 Million and a paid-up capital of US$ 917 million.

About the Role

To provide technical assistance and support to end-users, maintain and manage IT infrastructure, and ensure effective IT operations within the company .

IT Specialist reports to the Head of IT.

Responsibilities

  • Provide technical assistance and support to end-users for hardware, software, and network issues, ensuring users can effectively operate and maintain their devices / software
  • Troubleshoot and resolve technical problems to ensure minimal disruption to business operations
  • Install, configure, and maintain hardware components such as computers, printers, as well as computer systems, servers, and network infrastructure, ensuring downtime is minimised and IT systems remain efficient
  • Monitor network performance and troubleshoot connectivity issues
  • Set up and maintain telecommunications infrastructure systems, mobile communications, and video conferencing tools to ensure reliable communication
  • Implement and maintain data security protocols to protect sensitive information and perform regular system updates and backups of IT systems, ensuring data integrity and security
  • Ensure disaster recovery plans are in place and tested regularly to guarantee business continuity and minimise data loss
  • Assist in the planning and implementation of IT projects
  • Develop user manuals and technical documentation as needed, and update the documentation to reflect latest system upgrades
  • Provide training to users on new IT systems, ensuring they are comfortable with new technologies
  • Track the procurement of IT hardware and software, ensuring the necessary tools and resources are available for business operations
  • Liaise with outsource service providers and follow up or escalate on any performance issues
  • Maintain and update an inventory of all IT assets and manage software licenses to ensure compliance
  • Maintain accurate IT documentation and records, ensuring clarity and continuity in IT operations and maintenance
  • Report on IT performance metrics to support informed decision-making
  • Monitor and report on IT vendor's performance, ensuring SLAs are met

Qualifications

  • Bachelor's degree in Information Technology, Computer Science or a related discipline, with a minimum of 3 years of experience in a similar position
  • Certified MCDST, CompTIA A+, Network+, CCNA, or similar is preferred

Required Skills

  • Teamwork
  • Integrity
  • Stakeholder Focus
  • Accountability
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