IT Infrastructure Administrator

4 weeks ago

Manama, Manama, Bahrain Nexcel Computer Solutions Full time
  1. Coordinating with the Organization's IT users to understand and assess the overall system requirements in order to establish and communicate priorities for hardware upgrades deployments in accordance with changing business needs;
  2. Conducting user training and updating user manuals to ensure that the end-users acquire the knowledge and skills needed to operate the enhanced IT Infrastructure;
  3. Deploying the defined new installations and upgrading of hardware, and identifying faults prior to informing the respective vendors or related Organizations IT parties in order to resolve issues in a timely manner and thus facilitate uninterrupted operation;
  4. Installing, configuring and monitoring installed hardware as per defined procedures and accurately identifying and reporting hardware faults to the concerned Organizations personnel to take immediate action and resolve the problem at the earliest;
  5. Administering server storage capacity, monitoring data collisions and system processes and patches, and rectifying issues ensuring that they are ready and correctly deployed;
  6. Participating and testing the efficiency of disaster recovery procedures so that they can be reinstated in a timely and integral manner without any loss of data in the event of a disaster scenario;
  7. Providing first level technical assistance facilitating smooth running of IT operations at all times and maintaining uninterrupted flow of work;
  8. Carrying out IT help desk work within the department procedures ensuring consistency of service to users;
  9. Supporting users in the use of computer equipment by the provisioning of expert advice, training and resolution of their problems, escalating the problem to the relevant Organization parties when the answer is not readily available;
  10. Providing proactive and reactive support on premises and remote support for immediately resolving any of the Organization end user problems;
  11. Administering the database, monitoring database performance and server hardware, performing restore, database tune up to increase efficiency and response time;
  12. Monitoring and fine-tuning the performance of databases (including troubleshooting);
  13. Performing daily, weekly and monthly maintenance/back-up of the databases and ensuring reliability/recoverability of information in the database to ensure operational continuity;
  14. Performing or assisting in the engineering, installation, operation, and maintenance of core IP infrastructure and network in accord with established procedures facilitating effective operations and smooth network availability;
  15. Designing, implementing and executing the set plans for networks and cabling as per the Organization's business requirements;
  16. Identifying and assessing user requirements so as to design/develop and effectively deploy network solutions improving business processes in the organization;
  17. Deploying, configuring, maintaining and monitoring the network hardware e.g., active network gear, switches, routers, firewall and remote access and configuration standards for server and workstation hardware, server operating systems and directory systems;
  18. Designing the network connectivity (switches, cables, servers) ensuring proper connectivity and optimizing the network bandwidth;
  19. Monitoring the working of various aspects of network connectivity, servers and telephone systems ensuring smooth operation and rectifying any problems or incorrect usage;
  20. Ensuring that comprehensive monitoring of all mission critical network infrastructure components, including network protocol, is done according to prescribed frequencies;
  21. Ensuring that built-in failover capabilities are implemented in the network systems to achieve non-stop work of critical network infrastructure components;
  22. Ensuring incident and problem case logs are handled appropriately and their association with network infrastructure components are reviewed diligently;
  23. Ensuring that all available data from the network monitoring tools is used to determine where bandwidth capacity adjustment need to be made to proactively support business needs;
  24. Handling network administration e.g. network address assignment, assignment of routing protocols and routing table configuration as well as configuring of authentication and authorization – directory services;
  25. Keeping up to date with the latest tools and utilities;
  26. Performing the creation, modification and deletion of user accounts in different systems (exclusive of the users applications);
  27. Carrying out the defined systems administration duties using the available tools in order to allow user access to the system through domain or exchange servers and facilitate effective system operations in accord with established guidelines and protocols;
  28. Knowledge in working on the below systems:
    a. VMware
    b. Cisco
    c. AWS
    d. Microsoft 365
    e. Azure
    f. Exchange
    g. AD
    h. SharePoint
  29. Implementing security devices and applications to monitor and reviewing network, servers, and applications to ensure adherence to central information security guidelines;
  30. Contributing to the implementation of an effective and robust control, backup, virus defense and security systems to safeguard and protect all network operations and ensure the reliability and integrity of data;
  31. Running different types of utilities ensuring network security from viruses and hackers in accord with established policies and procedures;
  32. Preparing and recommending the required network related purchase orders for timely replenishment as well as equipment and software solutions for stated needs;
  33. Researching and recommending equipment and software solutions for stated needs;
  34. Recommending the appropriate vendors and working closely with selected parties ensuring quality and cost-effectiveness in the provided solution;
  35. Monitoring the technical support provided by vendors ensuring that they are providing the Organization with an efficient and effective service.
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