Claims Handler

Purpose of the role:

Perform claims management and handling tasks according to the various covers, guarantees and services and the insurance line concerned, which stem from insurance or non-insurance contracts, in keeping with the rules, conditions, technical standards and guidelines of their superior, with the aim of ensuring a correct and effective resolution of the claims files in terms of cost and time, in line with the quality and service standards in place

Key Deliverables:

Duties to include but are not limited to:

• Process claims files according to their level and the guidelines and procedures in place at their unit, making sure that the policyholders are provided with a high quality service, thus reducing complaints.

• Analyse incoming documents, determine whether claims are covered or not based on the relevant insurance contract and in line with the covers contracted by the policyholder, making a preliminary analysis of risks, informing the policyholders and requesting, if necessary, additional information or documentation to properly handle claims.

• Review the documents received at the department on a daily basis, and answer calls from clients, agents and injured parties, to arrange the provision of services and inform on the claims files for which they are responsible, in order to resolve the claims files, while ensuring a high quality of service.

• To provide the most appropriate and effective support for the resolution of claims and the detection of potential frauds that require a specific management.

• Undertake, according to their level, the payment of the invoices received from providers and clients and, where necessary, claim payments from debtor companies and/or make offers to policyholders, lawyers and companies and, if required, pay the amounts offered, to ensure that claims are solved at the best time and cost for the unit or Group, within their scope of responsibility.

• Maintain up-to-date, specific and/or specialist knowledge about the technical procedures, regulations, criteria, etc. within their remit, by attending training sessions and monitoring the main management and quality assurance indicators

• To undertake any other duty or responsibility that may reasonably be requested from the Head of Travel Services.

*Bahraini

RH5809

Bounty Hunter World