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Waiter, Waitress
1 month ago
Job Title: Waiter / Waitress
Job Description
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your role will include key responsibilities such as:
- Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
- Greet and seat customers and serve them in a professional, discreet, and personalized way.
- Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
- Consistently monitor the quality of food & beverage being served.
- Practice good customer relations and attend to customer complaints/queries satisfactorily.
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
- Ensure minimum wastage, breakage, and spoilage.
- Actively use upselling techniques to exceed guest expectations and increase revenue.
Desired Candidate Profile
You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter/Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal skills, are essential.
Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive in a busy environment, stay calm under pressure, have attention to detail, and should possess the following competencies:
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
