Oracle Cloud Developer

What you'll do

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• 3+ years implementation experience of Supply Chain Management solutions
• Experience with multiple SCM applications is a plus – especially Oracle EBS and Oracle SaaS
• At least 4 years in implementing SCM SaaS applications
• Strong functional knowledge of Order to Cash and Procure to Pay business processes
• Experience in Procurement modules: Self service procurement, Supplier Qualification management, Purchasing, Sourcing, Supplier Portal
• Experience in Logistics modules: Inventory, Costing, Order Management, Advanced Pricing, Manufacturing, Maintenance
• Experience in Oracle cloud Supply Chain products - Order Management, Planning and Manufacturing, SLA, Costing, Procurement and Fulfillment
• Excellent problem solving and analytical skills with quick learning on the job
• Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified SCM area
• Able to be engaged in Pre-Sales activities and writing of technical proposals

Qualifications

Career Level - IC2

Responsibilities

What we are looking for

As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas, may work independently.

• Ability to be a technical team leader and coach team members in relevant skills. Recognizing contributions of others in the team.
• Assess and analyze customers' business needs to ensure that Oracle solutions meet their objectives.
• Assist customers in their overall Journey to Cloud.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions, cost-effectiveness, quality, and reusability.
• Provide technical guidance on Oracle cloud and/or on-premise solutions to customers and Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from Implementation to operations, confirming the solution fits customer requirements.
• Maintain the Oracle Solution to meet customer demands, whether on premise, cloud, or hybrid, running various workloads (application, middleware, database, infrastructure).
• Work closely with the Technical Account Manager to manage individual work streams technically.
• Support presales activities by acting as the main contact for new business opportunities. Identify and promote opportunities for sales of Oracle products and services to support business growth.
• Actively lead and contribute to strategic programs and initiatives.
• Help customers maximize the value of Oracle's offerings.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working to do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and retirement planning
• An inclusive culture that celebrates diversity

At Oracle, we celebrate differences and believe that innovation starts with inclusion. We are committed to creating a workplace where all people can do their best work. Everyone's voice is valued, inspiring us to innovate beyond the ordinary.

https://www.oracle.com/corporate/careers/diversity-inclusion/