Head receptionist

3 weeks ago

Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

**Head Receptionist at Domo Ventures WLL**

A prestigious hospitality establishment, renowned for exceptional service and commitment to guest satisfaction, seeks a dynamic and experienced Head Receptionist.

Key Responsibilities:

  • Team Leadership: Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
  • Guest Experience: Oversee all aspects of the guest experience, from check-in to check-out, ensuring seamless and memorable interactions.
  • Operations Management: Manage daily operations, including scheduling, staffing, and inventory control.
  • Sales Support: Collaborate with the Sales team to generate group bookings and increase revenue.
  • Training and Development: Provide ongoing training and development opportunities for the Reception team.
  • Problem Resolution: Handle guest complaints and inquiries promptly and professionally.
Qualifications:
  • Proven Experience: Proven experience in a supervisory or management role within the hospitality industry.
  • Interpersonal Skills: Strong interpersonal and communication skills, both verbal and written.
  • Organizational Skills: Excellent organizational and time management skills.
  • Pressure Tolerance: Ability to work under pressure and manage multiple tasks simultaneously.
  • Software Proficiency: Proficiency in relevant software (e.g., reservation systems, POS).
  • Customer Service: A passion for providing exceptional customer service and a commitment to delivering memorable experiences.
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