Raffles Ambassador

2 weeks ago

Manama, Manama, Bahrain Raffles Hotels & Resorts Full time

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Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description
  1. Champions arrival and departure experience of guests
  2. Ensure adherence of arrival/departure service sequence
  3. Assist in directing and walking guests to their destination in the hotel
  4. Be prepared to undertake all roles including night shifts of the Front Office Team
  5. Create personal connections through emotional luxury between Raffles Ambassadors and guests
  6. Enforce Property Management System etiquette and ensure accuracy of administrative duties
  7. Perform check-in, check-out, and room change procedures; ensure data is entered correctly into hotel systems
  8. Assist with daily shift bookkeeping of the Front Office Team
  9. Collaborate with Housekeeping on maintaining cleanliness in Front of House areas
  10. Maintain cashier float and ensure accurate daily reporting of all money received
  11. Assist other hotel departments as needed
  12. Uphold personal grooming standards, discipline, and efficiency
  13. Coordinate and train supporting departments
  14. Respond promptly to guest calls, messages, and emails; communicate requests to relevant departments
  15. Align service standards with Accor Values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, Respect
  16. Implement upsell strategies and strive to meet targets
  17. Ensure guest experiences comply with brand SOPs, Forbes 5-star, and LQA standards
  18. Participate in special projects and duties as assigned by management
  19. Report suspicious behavior to management and security
  20. Report hazards immediately
  21. Understand hotel fire, emergency, and evacuation procedures
Qualifications
  1. Strong interpersonal skills and ability to communicate in a second language
  2. Ability to manage guest and team member needs effectively
  3. Attention to detail and approachable demeanor
  4. Maintain security and confidentiality of guest and hotel information
  5. Good computer and property management system skills
  6. High integrity, enthusiasm, and dedication to improvement
  7. Adaptability and open-mindedness in a dynamic environment
  8. Understanding of Middle Eastern clientele and culture
  9. Knowledge of key stakeholders in luxury travel
Additional Information
  • Opportunity to join Bahrain's first Raffles
  • Employee benefit card with discounted rates worldwide
  • Learning programs through our Academies
  • Opportunities for growth within the property and globally
  • Participate in our CSR activities
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality

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Manama, Capital Governorate, Bahrain 2 weeks ago

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