Complex Night Manager

3 weeks ago

Manama, Manama, Bahrain RESO Full time
Additional Information

Job Number: 25126852

Job Category: Rooms & Guest Services Operations

Location: The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Position Summary

Process all guest check-ins, verify guest identity and payment, assign rooms, and activate/issue room keys. Set up accurate accounts, enter Marriott Rewards info, ensure rate accuracy, document exceptions, secure payment, verify billing, and complete reports. Assist guests with directions and requests, process payments, and handle cash and bank procedures. Follow all accounting and safety procedures, and notify security of theft reports.

Assist management in training, evaluating, coaching, and motivating staff; serve as a role model and first point of contact for fair treatment and open communication. Develop positive relationships, support team goals, and respond to employee concerns. Follow policies, report safety issues, maintain confidentiality, and protect assets. Welcome and serve guests professionally, anticipate needs, assist guests with disabilities, and show appreciation. Communicate clearly, prepare documents, answer phones, and use POS systems. Stand, sit, or walk for extended periods, and lift objects up to 10 pounds. Perform other duties as assigned.

Preferred Qualifications
  • High school diploma or G.E.D.
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • No specific license or certification required

Marriott International is an equal opportunity employer, valuing diversity and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or other protected categories.

At Westin, we aim to empower guests' well-being and become the leading wellness hospitality brand. We seek passionate, active, optimistic, and adventurous associates who embrace well-being practices. Join us to do your best work, start your purpose, belong to a global team, and become your best self.

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