Store Supervisor
3 weeks ago
GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
Job Description:
The role holder is responsible for supporting the sales efforts by developing the Store Sales team and ensuring the delivery of high operational, commercial, and customer service standards.
Core Responsibilities:
- Support in achieving the store's annual sales targets.
- Assist in maintaining proper coverage and scheduling to ensure high customer service levels.
- Conduct store operations audits to ensure compliance with policies.
- Oversee after-sales processes, ensuring adherence to repair/return policies through effective communication with stakeholders.
- Ensure customer needs are met, complaints are resolved, and service standards are maintained; build rapport with customers to identify current and future needs.
- Maintain visual merchandising standards and ensure product displays align with brand policies.
- Ensure promotions and pricing are accurate and compliant with company standards.
- Generate and analyze sales reports to optimize stock potential and report on collection performance.
- Submit daily invoices and sales summaries to Finance.
- Manage store operations including cash handling, inventory management, and record keeping according to SOPs.
- Maintain loss prevention standards and ensure compliance with cash handling, fraud, and theft policies.
- Manage inventory movement, receiving, stocking, and discrepancies.
- Ensure the store's interior and exterior are clean and maintained to standards.
- Lead the team to follow SOPs and uphold store appearance standards.
- Perform cashier duties as required.
- Set goals and KPIs for team members and ensure effective performance management.
- Develop talent through guidance, mentoring, and coaching.
- Foster a culture of feedback and continuous improvement by providing ongoing coaching and development support.
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