IT Support Technician
3 weeks ago
IT Helpdesk professional will be responsible for:
- Provide timely and efficient technical support to end-users within the organization.
- Resolve IT-related issues and inquiries promptly to minimize downtime and disruptions.
- Ensure smooth operation of computer systems, software applications, and network infrastructure.
- Maintain a high level of customer satisfaction by delivering excellent service and support.
- Responding to support requests via various channels (phone, email, ticketing system) and providing timely resolutions.
- Diagnosing and troubleshooting hardware, software, and network issues on end user devices (computers, laptops, printers, mobile devices, etc.).
- Installing, configuring, and maintaining software applications, operating systems, and drivers.
- Assisting users with password resets, account setups, and access permissions.
- Conducting system and software upgrades, patches, and migrations.
- Collaborating with internal IT teams to resolve complex technical issues.
- Monitoring and maintaining inventory of IT assets and equipment.
- Assisting with IT projects and initiatives as required.
Candidate preferred with valid Bahraini driving license and preferably own car.
Minimum 3-4 years experience.
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