Front Desk Receptionist

Join to apply for the Front Desk Receptionist role at Four Seasons Hotels and Resorts

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
On an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

Join Our Team
We are currently looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. This position offers the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.

• Display a friendly, courteous, and professional manner at all times in dealings with guests, patrons, and staff.
• Welcome and register hotel guests, fulfilling requests, following special handling instructions, and adhering to credit policies.
• Handle multiple keys and manage room and rate availability for current and future dates.
• Accept reservations, changes, and cancellations in the absence of reservations staff.
• Coordinate room allocations, pre-register guests, and assist VIPs and returning guests.
• Work closely with the Concierge to handle guest luggage and follow up on requests.
• Handle guest problems or complaints professionally.
• Use the computer system for reports and managing requests.
• Inform support departments of necessary information or requests.
• Handle safety deposit box requests and related procedures.
• Complete registration documentation and modify registration cards as needed.
• Check guests out, handle cash transactions, and post charges to accounts.
• Maintain a balanced cash drawer and reconcile transactions at shift end.
• Recite hotel hours of operation and service codes.
• Understand roles of related hotel departments.
• Manage hotel emergency procedures with maturity and professionalism.
• Assist as night receptionist and with night audit procedures.
• Perform delegated tasks from management.

• Previous Front Desk or Front Office experience, preferably in a luxury environment.
• Ability to work rotating shifts based on hotel occupancy.
• Strong communication skills and adaptability to change.
• Customer service experience and ability to work under pressure.
• Attention to detail and problem-solving skills.
• Teamwork skills.
• Proficiency in English (reading, writing, speaking).
• Excellent computer skills, especially Excel; knowledge of OPERA or similar PMS and cashiering experience preferred.

Tax-free salary, service charge, complimentary full-board staff housing, paid home leave tickets, social and sporting events, free transportation, end-of-service gratuity, learning & development programs, staff fitness facilities, and more.