Housekeeping Supervisor

4 days ago


Manama, Manama, Bahrain SOFITEL Full time
Job Responsibilities
  • To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
  • To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
  • To develop staff motivation and performance through daily trainings and regular refresher courses.
  • To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding guest requests.
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Ensure employees are informed daily about priorities to personalize service.
Qualifications
  • Service focused personality is essential.
  • Previous experience in a similar leadership role is an asset.
  • Prior experience working with Opera or a related system.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
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