Customer Service Representative
2 days ago
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
Responsibilities- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell, up-sell and cross-sell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating information and ensuring accuracy of data records
- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills
- Strong English language
- Good understanding of the services
- Be highly computer literate, particularly in Microsoft Office Products
Normal Working Hours: 40 hours a week. Working timing is rotating shift. Work may require occasional weekend and/or evening work.
Seniority level- Entry level
- Contract
- Other
- IT Services and IT Consulting
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