Sales Associate

3 days ago


Manama, Bahrain RESO Full time

Rain is a leading cryptocurrency exchange in the Middle East, offering a secure platform for individuals and businesses to buy, sell, and trade digital currencies like Bitcoin, Ethereum, and more. Our mission is to simplify cryptocurrency trading while providing a safe, transparent, and efficient platform for users. We’re looking for a motivated Sales Associate to join our dynamic team and contribute to expanding our customer base and enhancing the user experience.

Job Overview

As a Sales Associate at Rain, you will play a crucial role in driving customer engagement, educating potential clients about Rain, and fostering lasting relationships. Your goal will be to introduce new customers to our platform, cement and grow existing client relationships, and ensure they have a smooth experience trading digital assets.

Key Responsibilities

  • Actively engage with potential and existing customers, providing information about cryptocurrency, our platform, and how to use it safely and efficiently.
  • Drive sales and sign-ups by guiding prospects through the registration, verification, and onboarding process.
  • Answer customer inquiries related to cryptocurrency trading, account setup, and transaction processing.
  • Educate customers on the benefits of trading on Rain.
  • Resolve any customer issues or concerns in a professional and timely manner.
  • Collaborate with the customer support and marketing teams to ensure a cohesive customer experience.
  • Assist with maintaining an up-to-date knowledge base on cryptocurrency trends and the digital asset market to better serve customers.
  • Help maintain an organized and welcoming sales environment, both online and offline.
  • Process customer registrations, transactions, and support tickets accurately.

Qualifications

  • Bachelor’s Degree in Business Administration, Finance, Marketing, Engineering, or similar fields.
  • 2 to 5 years of proven sales and account management experience.
  • Strong understanding of the financial trading/brokerage business model, structure, challenges, and organization.
  • Top-level ethics and values, always prioritizing safety, security, and compliance.
  • Self-starter with the ability to wear many hats and a “can-do” attitude.
  • Excellent listening, negotiation, and presentation skills.
  • Proven ability to manage multiple projects and responsibilities simultaneously.
  • Experience in banking, finance, consulting, fintech is highly preferable.
  • Cryptocurrencies and Digital Asset expertise or experience is a strong asset.
  • Strong verbal and written communication skills in English; proficiency in Arabic is highly desired.
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