Concierge Supervisor

4 weeks ago

Manama, Manama, Bahrain RESO Full time
Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description
  1. Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.
  2. Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.
  3. Coordinate with other hotel departments to fulfill guest needs efficiently.
  4. Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.
  5. Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.
  6. Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.
  7. Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.
  8. Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
  9. Conduct regular performance evaluations and provide constructive feedback to team members.
  10. Build strong relationships with guests to anticipate their needs and exceed expectations.
  11. Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.
  12. Handle confidential and sensitive information with discretion and professionalism.
  13. Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.
  14. Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.
  15. Assist in managing the concierge budget and controlling expenses effectively.
Qualifications
  1. Previous experience in a supervisory role within a luxury hotel concierge department preferred.
  2. Exceptional customer service skills with a genuine passion for exceeding guest expectations.
  3. Strong communication, interpersonal, and problem-solving abilities.
  4. Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
  5. Proficiency in hotel management software and Microsoft Office Suite.
  6. Knowledge of local attractions, dining, and entertainment options.
Additional Information
  1. Opportunity to join the first Raffles in Bahrain
  2. Employee benefit card offering discounted rates in Accor worldwide
  3. Learning programs through our Academies
  4. Opportunity to develop your talent and grow within your property and across the world
  5. Ability to make a difference through our Corporate Social Responsibility activities.
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