Customer Services Officer
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Job Summary
To facilitate the VISA application process handle front office back-office operations conducted at the respective Visa Application Centers VACs
Key Responsibilities
Document scrutiny and collection of applications for visa processingHandle customer applicant queries personally or via email telephone Handle cash and bank related transactions if assigned and ensure 100 accuracyRecord maintain all application data Ensure accurate timely data entry into the system with zero errors Ensure all administration and logistics of passport delivery to consulate applicant logistic company etc Maintain compliance to the standard operating procedures manuals etc without deviation in processInform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers Encourage applicants to provide feedback on services provided and their overall experience at the application center Ensure that the entire process is completed within the mandated Turn Around TimeAssist Deputy Manager Operations Manager in execution of WB ProjectEnsure judicious use of natural resourcesAdhere to the environment health and safety policy objectives and guidelines of the organization
Education
Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent
Experience
Minimum 1- 2 years' experience in Customer Services preferably in the Service or Hospitality industry.
Skills
- Exceptional attention to detail and accuracy in data entry.
- Strong verbal communication skills in English and German are desired for this position.
- Proficiency in additional languages is a definite plus.
- Excellent customer service skills with a patient and empathetic approach.
- Strong organizational and time management abilities.
- Proficient in using computers and standard office software.
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