Front Office Executive

2 weeks ago


Al Muharraq, Muharraq, Bahrain RESO Full time

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum, etc. The company has expanded its regional presence and is capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while prioritizing the environment and occupational health and safety.

The RoleYou Will Be Responsible For
  • Ensuring strong customer service levels are met in line with company objectives.
  • Supporting the customer service team in resolving escalated issues or complaints.
  • Collaborating effectively with supply chain, sales, and other teams to ensure prompt and accurate order processing and delivery.
  • Developing plans to improve customer experience and satisfaction with internal stakeholders.
  • Recruiting, training, coaching, and performance managing the customer service team.
  • Managing a team of 6-10 people.
Ideal Profile
  • At least 2 years of experience in a Construction or Customer Service role, ideally within Asset Management, Other Services, or Real Estate industries.
  • Excellent interpersonal, written, and verbal communication skills.
  • Working knowledge of teamwork, communication, interpersonal skills, leadership, hospitality management, computer skills, creative skills, and help desk skills.
  • Strong attention to detail and high-quality work delivery.
  • Ability to manage multiple stakeholders as a strong team player.
  • Effective networker and relationship builder.
What's on Offer?
  • Leadership role
  • Opportunity within a company with a solid track record of performance
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