Associate Systems Analyst, Zendesk

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Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities:

• Implement Zendesk application changes, automation tasks, and enhancements, progressively handling more advanced work with oversight from senior team members.
• Administer and maintain Zendesk configurations, including custom ticket fields, triggers, automations, and SLA policies to optimise workflows and service efficiency.
• Develop automation workflows using Zendesk's native automation tools and low-code platforms to improve service operations and reduce manual effort.
• Write and maintain scripts in Python and JavaScript to extend Zendesk capabilities, automate tasks, and support third-party integrations.
• Diagnose and resolve technical issues within Zendesk, working closely with users to troubleshoot problems and enhance system performance.
• Work with REST APIs, webhooks, and middleware tools like Zapier, Workato, or Power Automate to integrate Zendesk with other business-critical applications.
• Develop and maintain documentation related to Zendesk administration, automation rules, and integration processes to ensure knowledge continuity.
• Collaborate with stakeholders to identify opportunities for workflow improvements, efficiency gains, and innovative enhancements to Zendesk usage.
• Work with data extraction, transformation, and reporting tools to generate insights, ensuring accurate and reliable reporting for business decision-making.
  
  

Expectations:

• Minimum 1-2 years of experience in Zendesk administration, with a strong understanding of ticketing workflows, automations, and system configurations.
• Familiarity with Zendesk Explore to create reports, dashboards, and analytics for operational performance tracking.
• Experience working with APIs and system integrations to connect Zendesk with other enterprise platforms and automation tools.
• Basic proficiency in scripting languages such as Python and JavaScript to enhance Zendesk functionality and automate key processes.
• Ability to execute system changes and automation configurations with accuracy, while proactively suggesting areas for improvement.
• Deliver consistent and effective solutions for application users, resolving issues efficiently while learning from experienced team members.
• Collaborate with the team to drive enhancements in Zendesk system administration and workflow optimisation.
• Demonstrate enthusiasm for technical growth, proactively expanding knowledge and readiness to take on more complex tasks over time.
  
  

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
  
  

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesHuman Resources Services

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