Service Delivery

4 weeks ago

Manama, Manama, Bahrain VIVA Bahrain Full time

Oversee day to day operations of services delivery. Design new ways to optimize the quality of service and overall operations of Emerging Services function in line with strategy aspirations.

Job Specifications:

Oversee and manage the delivery of high-quality services from receiving the request to fulfilment with strong focus on delightful customer experience & excellence management across the value chain.

Lead service delivery team on premise and remote locations and ensure enablers (systems, trainings, toolkit, escalation matrix etc.) are available to carry out tasks efficiently.

Maintain a strong relationship with multiple providers to negotiate service contracts and ensure other enablers are available to deliver their services in line with the agreed arrangements.

Design, track and run analysis on KPIs against specified targets, reporting results on a regular basis to higher management, identifying root causes of underperformance if any, and taking corrective actions as needed.

Identify the touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them.

Leverage on the strength of stc's core services to ensure best in class customer experience while ensuring profitability of the InsurTech and Emerging Services play.

Handle complaint on day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs.

Develop policies & procedure to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives.

Manage day to day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the InsurTech & Emerging Service value chain.

Perform other duties as requested.

Qualification & Experience:

Bachelor's degree in Business Administration / Supply Chain

Proficiency in English & Arabic language

Preferred:

Master's degree in Business Administration / Supply Chain

Professional Experience:

Minimum of 8 years of relevant experience in Insurance, InsurTech/FinTech Service Operations, Modern Trade (Electronics), OEM, Service Centre management.

Experience in telecom industry would be a plus point.

#J-18808-Ljbffr

  • Service Delivery Director

    5 days ago

    Manama, Manama, Bahrain beBeeDelivery Full time

    Service Delivery DirectorThe Service Delivery Director oversees the daily operations of service delivery, designing new ways to optimize quality and overall performance in line with strategic goals.Manage high-quality service delivery from request reception to fulfillment, focusing on customer satisfaction and excellence management across the value...

  • Malta Service Delivery Excellence Lead

    6 days ago

    Manama, Manama, Bahrain beBeeServiceDelivery Full time 900,000 - 1,200,000

    Job Description:We are seeking an experienced Service Delivery Manager to join our team, responsible for providing end-to-end ownership of customer service contracts.The ideal candidate will have a minimum of 7 years' experience in service delivery management, excellent communication skills, and strong commercial acumen.Responsibilities include building...

  • Daily Delivery Operations Manager

    2 weeks ago

    Manama, Manama, Bahrain beBeeDelivery Full time

    Logistics Coordinator Job DescriptionThe Logistics Coordinator will be responsible for managing drivers, deliveries and logistics for daily delivery operations. This role involves managing customer service, handling inquiries, and maintaining accurate records of all logistical activities.Key Responsibilities:Order Management: Receiving, processing, and...

  • Technical Delivery Director

    2 weeks ago

    Manama, Manama, Bahrain SWATX Full time

    The Technical Delivery Director (TDD) is responsible for overseeing the technical delivery and execution of all projects within the organization. This role involves strategic planning, resource management, stakeholder communication, and ensuring that all technical aspects of projects align with business objectives. The TDD will lead a team of technical...

  • Sr. Specialist Special Projects

    1 week ago

    Manama, Manama, Bahrain Delivery Hero Austria Full time

    About the opportunityRole ScopeAnalytical support for various forumsResearch and analysis on market trends, competition analysis and data insightsInventory management with growth analysis, to develop strategies for acquisitionPerform deep-dive analyses of business problems and formulate conclusions and recommendations to be presented to senior...

  • Manager Solutions Delivery

    4 weeks ago

    Manama, Manama, Bahrain Visa Full time

    Manager Solutions Delivery - Bahrain and Oman (GCC Nationals)Join or sign in to find your next jobJoin to apply for the Manager Solutions Delivery - Bahrain and Oman (GCC Nationals) role at VisaManager Solutions Delivery - Bahrain and Oman (GCC Nationals)Join to apply for the Manager Solutions Delivery - Bahrain and Oman (GCC Nationals) role at VisaVisa is a...

  • Food Delivery Business Development Specialist

    2 days ago

    Manama, Manama, Bahrain beBeeOpportunity Full time 4,000 - 5,200

    About UsWe are a dynamic food delivery business with an ambitious global vision. Our mission is to provide high-quality services to customers, collaborating closely with partners to transform the supply and demand of retail services across the digital landscape.What You'll Do:Oversee the development and operation of regional chain brands, focusing on user...

  • Villa Service Ambassador

    1 week ago

    Manama, Manama, Bahrain beBeeButler Full time

    Job Title: Villa Service Ambassador">This role is responsible for providing exceptional service to guests by ensuring that all villas are properly cleaned and set up at all times, in line with our high standards.The successful candidate will have a passion for delivering personalized service, exceeding guest expectations where possible. You will be the main...

  • Senior Project Delivery Specialist

    2 days ago

    Manama, Manama, Bahrain beBeeProject Full time 9,000 - 12,000

    As a seasoned project manager, you will be responsible for overseeing the planning, execution, and delivery of projects across various teams.Your primary objective will be to ensure timely completion of projects while maintaining quality standards and staying within budget constraints.You will work closely with cross-functional teams to identify project...

  • Dining Service Professional

    3 days ago

    Manama, Manama, Bahrain beBeeCustomerService Full time 1,000 - 1,500

    Job OpportunityWe are seeking a skilled and friendly Waiter/Waitress to provide exceptional service to our guests, offering a warm and welcoming experience.">The successful candidate will be responsible for ensuring a high level of customer satisfaction, providing attentive and courteous service throughout the guest's dining experience.Required skills and...