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ZAIN1686 - CX Product Expert

1 month ago

Manama, Manama, Bahrain RESO Full time
About The Role

The CX Product Expert will be responsible for leading the development and execution of product and sales strategies through market research, stakeholder engagement, and cross-functional collaboration. The role focuses on driving business growth by managing partnerships, overseeing proposals and tenders, ensuring product performance, and delivering technical and customer support. The Expert is expected to have strong technical skills to resolve complex technical issues facing customers.

What We Need From YouEducation
  • Bachelor's degree in Business Administration, Computer Engineering, Information Technology, or a relevant field.
Experience
  • Minimum 8 to 10 years of experience in technical product management, business process outsourcing, or a relevant field (preferably in the telecom industry).
Technical Skills
  • Technical and commercial expertise (Proposal and tender preparation)
  • Product strategy development
  • Product lifecycle management
  • Performance monitoring and improvement
  • Sales strategy formulation and execution
  • Sales forecasting and reporting
  • Negotiation and contract management
  • Analytical and research skills
  • Project and process management
  • Customer experience tools and platforms
  • Familiarity with RFP/RFQ processes, tender portals, and compliance standards
  • Business Intelligence dashboards and data leveraging for performance objectives
  • Experience with Avaya, Genesys, or other related systems
Soft Skills
  • Negotiation
  • Communication
Responsibilities
  • Develop and execute product strategies to reach targeted audiences aligned with organizational goals.
  • Conduct market research and benchmarking to identify trends, competition, and customer feedback.
  • Act as the primary contact for stakeholders, providing updates on product status, roadmap, sales leads, and performance metrics.
  • Collaborate with vendors, partners, and cross-functional teams to meet business objectives.
  • Implement effective sales strategies to achieve revenue targets and expand market share.
  • Build and maintain relationships with key clients, stakeholders, vendors, and partners to ensure satisfaction.
  • Prepare and present sales forecasts, budgets, and performance reports to senior management.
  • Lead negotiations with clients to secure contracts aligned with company objectives.
  • Develop and execute strategic partnerships to expand market presence.
  • Monitor and analyze product performance metrics, utilizing analytical tools for improvements.
  • Create training materials and support sales and customer service teams for product adoption.
  • Oversee content creation supporting initiatives and promoting solutions.
  • Provide technical support and maintain technical documentation like user manuals, FAQs, and troubleshooting guides.
  • Evaluate and negotiate with suppliers and partners for competitive pricing and quality.
  • Prepare comprehensive proposals for clients and tenders, ensuring compliance.
  • Manage the tender process from preparation to submission, adhering to specifications and deadlines.
About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. Please prepare the following documents:

  • Resume/CV
  • Passport-size photograph
  • Highest Education Qualification
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