Team Leader, B2B Telesales

3 weeks ago

Manama, Manama, Bahrain Zain Bahrain Full time

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

The team leader will be in charge of maximizing the sales operations effectiveness by producing high quality leads and motivating the team to achieve the agreed set targets and profitability goals. Manage existing clients contract upgrade and renewals. Provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner.

Main Responsibilities and Duties
  1. Be the driving force behind the telesales team, motivating the team and improving performance.
  2. Provide coaching, training, and performance feedback to the team members.
  3. Develop and implement effective telesales strategies to drive new sales, upgrade and contract renewals.
  4. Identify and pursue new business opportunities within the SME segment.
  5. Build and maintain strong relationships with key clients and segment influencers.
  6. Manage individual and team sales funnel.
  7. Provide timely feedback to senior management regarding performance.
  8. Keep track of all files using Excel spreadsheets.
  9. Maintain accurate records of all sales and activity reports on a daily, weekly, and monthly basis.
  10. Adhere to all company policies, procedures, and business ethics and ensure that they are communicated and implemented within the team.
  11. Set examples for Sales Advisors in areas of personal character, commitment, organizational and selling skills, and work habits.
  12. Manage absence and employee relations, including investigation meetings.
  13. Identify opportunities, produce leads, and book appointments for the sales force with the emphasis on high quality leads.
  14. Use initiative to identify and follow up opportunities with companies who are not already on the database.
  15. Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
  16. Work closely with the marketing team to achieve sales objectives.
  17. Negotiate commercial terms within set guidelines.
  18. Contribute to the team performance by sharing and implementing best practice ideas.
  19. Handle complaints, escalations, and practice rapid intervention.
  20. Enhance daily processes of the function.
Qualifications and Experience

Bachelor's degree in Business, Marketing, or any related field.

A minimum of 5 to 8 years of experience in sales and business development.

Prior experience in telesales or call center operations is preferred.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):


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