Residence security officer

4 hours ago

Manama, Manama, Bahrain Four Seasons Hotel Full time
Reporting to the Security Manager and Residence Services Manager, the main duties of the Residence Security Officer are to control the access and egress to and from areas of the Residence Building, which are under Four Seasons supervision. This includes protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the residents' needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all. TASKSHandles all homeowner interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists homeowners in all inquiries in connection with services, hours of operations, key personnel, directions, etc. Acts in all matters related to the safety, security, satisfaction, and wellbeing of homeowners and employees. Responds swiftly and effectively in any emergency or safety situation. Patrols the interior and exterior of the residential buildings and confronts any situations or persons that require investigation. Handles and documents all resident, employee, visitor, and contractor incidents, conducts investigations when needed. Implements all policies, procedures, and instructions regarding security and safety. Assists in implementing preventive safety and security programs. Assists staff in handling any unusual or emergency incidents. Takes an active role in the implementation of the property fire plan including the General Communication Center, the Command Post, all technical equipment, and the roles each employee/manager plays. Assists in training related to emergency procedures. Controls the key, lock system, alarm system, and fire protection system. Makes recommendations to the Director in security-related matters. Responds properly in any emergency or safety situation. Conducts safety inspections throughout the property. Assures the smooth flow of traffic on the driveway by directing resident vehicles and taxis to the appropriate positions. Assists in moving vehicles on the driveway, to and from the garage. Greets all residents and visitors passing and offers them assistance. Assists with responsibilities and duties in the absence or heavy volume in the areas. Maintains and controls a log for all activities at the Security Office. Ability to use a variety of IT systems, including Closed-Circuit Television (CCTV). Participates in the day-to-day security operations of the property to ensure the safety and security of all personnel and property. ADDITIONAL RESPONSIBILITIESActs as the Supervisor on duty in the building and forms part of the Emergency Response team. Assists Guest Service Attendants with responsibilities and duties in their absence or due to heavy volume periods. Participates in regular staff meetings to keep employees informed of policies and changes. Ability to read memos, communication logs, and safety rules. Ability to use telephone procedures as dictated by Four Seasons standards. Ability to communicate on all levels with staff, colleagues, and management. Performs other tasks or projects as assigned by the Security Manager and Residential Leadership team. SKILLS AND COMPETENCIESFluent in English, written and verbal; local language an asset. Basic First Aid/CPR & Emergency response training. Minimum of two years experience in the security field, preferably in hospitality. Knowledge of safety practices in the workplace is preferred. Must have a valid driver's license. High School diploma or equivalent. Ability to work all shifts including overnight. Good verbal and written communication skills are required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors. Computer skills including typing/word processing experience and the ability to write clear and factual reports. Able to work with minimal supervision and be proactive in their approach to problem resolution. Able to lift 20 lbs regularly. Able to work while standing or walking for most of the shift.
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