Handover specialist

2 weeks ago

Manama, Manama, Bahrain RESO Full time
Alzayani Investments is seeking a highly organised and detail-oriented Handover Specialist (Bahraini Candidate) to join our team in Sitrah, Bahrain. This is a full-time position. Ensure a JLR premium treatment, personalized care and a pressure-free experience for prospects and customers. Boost sales indirectly by providing customers with the right amount of information regarding products, service offers, features, functions, and benefits, and create the feeling of being treated uniquely. Responsibilities Checking vehicles over before the handover, including fuel, body, and all accessories are fitted. In addition, ensure handover forms are ready. Sending a welcoming video to the customer on the day of the handover. Preparing and waiting to meet and greet the customer for vehicle handover. Providing a vehicle handover experience that exceeds all customer expectations, including demonstrating in full the technology within the vehicle and presenting the handover gift. Arranging via appointment for the second handover at the customer's place or in the showroom to assist with additional technical customer needs. Sending a congratulatory video to the customer after the delivery. Making follow-up calls after the handover to ensure that the customer had the best experience from the dealer. Visiting the customer at their place or inviting them to the dealer for the second handover and presenting the second gift to the customer, ensuring that the customer is familiar with all the options of the car. Following up with the customer regarding the survey. Qualifications Minimum two years in the same field. Experience in handling and supporting (premium) customers. Strong understanding of handover procedures and documentation. Excellent communication, interpersonal, and organisational skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Must be a Bahraini citizen.
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