Wfm manager

5 hours ago

Manama, Manama, Bahrain Tafaseel Group Full time
The Workforce Management (WFM) Manager plays a vital role in optimizing staffing and scheduling for our Business Process Outsourcing (BPO) operations. This position is responsible for analyzing data, forecasting workload, and enhancing workforce performance to meet service level agreements (SLAs) while maximizing productivity. Key Responsibilities: Develop Accurate Forecasts Collaborate with Departments Manage Agent Schedules Monitor Real-Time Performance Conduct Regular Reporting and Analysis Communicate Staffing Changes Serve as a Point of Contact Utilize Workforce Management Software Stay Current with Industry Trends Lead and Mentor a Team Qualifications: Bachelor's Degree in Business Administration or Operations Management Minimum 3-5 Years of Experience in Workforce Management Proven Experience with Workforce Management Software Strong Analytical Skills Proficiency in Microsoft Excel and Data Analysis Tools Ability to Work in a Dynamic Environment
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