Senior analyst

GF1566 - SENIOR ANALYST - AIRLINE SYSTEMS (PROJECT MANAGEMENT)Company: Gulf Air Group Division: Information Technology Location: Department: Information Technology Closing Date: 05-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, with knowledge in business processes and procedures. The Senior Analyst – Airline Systems shall set short- and long-term solutions and enhancements to meet the set KPIs to improve the efficiency and delivery of the assigned business units. The Senior Analyst role is responsible for managing and supporting the Airline Systems services and solutions through an end-to-end project lifecycle, including requirement gathering, analysis, quality assurance, and testing, while collaborating with cross-functional teams and third parties to enhance the platforms' capabilities and support strategic business initiatives. This role combines strong project management capabilities with analytical skills to ensure the successful implementation and optimization of solutions. MAIN DUTIESProject Planning and Management: Lead project planning sessions to ensure all business and technical project details are within the documented requirements such as scope, deliverables, timelines, and resource requirements. Develop and maintain the project plans and its corresponding schedules to ensure a timely and cost-conscious delivery of Airline Systems initiatives. Lead and manage the end-to-end delivery of Airline Systems initiatives, ensuring timely completion. Platform Management and Support: Manage the deployment and operations of Airline Systems, ensuring high availability and performance. Continuously monitor, troubleshoot, and optimize platform performance and functionality. Conduct thorough testing of applications and new features to ensure high-quality deliverables. Work closely with stakeholders to enhance platform features based on user feedback and business needs. Collaborate with cross-functional teams to ensure cohesive and innovative solutions that meet the requirements and business objectives. Manage relationships with third-party service providers and vendors to facilitate requirements and ensure effective integration and alignment with overall platform architecture. Requirement Gathering and Analysis: Facilitate workshops and meetings to gather and document business and technical requirements. Analyze and prioritize requirements to ensure they align with strategic objectives. Work closely with stakeholders to ensure clarity and alignment on requirements and deliverables. User Experience and Platform Enhancement: Collaborate with UX/UI designers and other stakeholders to develop and introduce new features that enhance user engagement and satisfaction. Perform benchmarking to drive continuous improvements in platform usability, performance, and feature set. Maintenance and Upgrades: Oversee regular maintenance and updates for websites and applications to ensure they remain current and effective. Education University graduate with BSc in Computer Science or IT-related specialization or equivalent qualification. A master's degree in business information or IT-related specialization may be substituted for two (2) years of experience. Experience2 years of experience in airline systems management or a related technology role within the aviation industry. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):
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