Business analyst – customer experience

8 hours ago


Manama, Manama, Bahrain Unity Infotech Full time
The Business Analyst will report to the EPMO unit and be responsible for documenting current("As-Is") customer journeys and analyzing them to recommend enhanced customer journeysacross multiple business units, including Retail, Retail Digital, SMEs, Corporate, and Commercial portfolios. This position requires a deep understanding of business analysismethodologies and techniques, with strong emphasis on data-driven decision-making and acustomer-centric approach. The position requires working closely with stakeholders to identifyareas for improvement and implement solutions that enhance overall business performance. Key Responsibilities: Customer Journey Mapping: Develop detailed customer journey maps to identify pain Utilization of Customer Journey's Tool: Leverage advanced customer journey mapping Process Design and Analysis: Analyze current business processes to identify Data-Driven Process Optimization: Utilize data analysis techniques to identify trends Stakeholder Collaboration: Work closely with stakeholders to gather pain points, Requirements Documentation: Create comprehensive documentation of customer Performance Monitoring: Establish key performance indicators (KPIs) to measure the Continuous Improvement: Stay abreast of industry trends and best practices in business Qualifications: Bachelor's degree in business administration, Management, Information Systems, or a5+ years of experience in process design, optimization and customer experience focused Proven experience with customer journey mapping and process documentation. Strong analytical skills with the ability to interpret complex data and provide actionable Excellent communication and interpersonal skills. Proficiency in business analysis tools and software. Seniority level Mid-Senior level Employment type Full-time Job function Analyst Industries IT Services and IT Consulting and Banking
#J-18808-Ljbffr

  • Manama, Manama, Bahrain Calo Inc Full time

    About CaloCalo provides personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.We're on a noble...


  • Manama, Manama, Bahrain CBRE Full time

    About This RoleThe Senior Analyst will work closely with senior team members to develop and implement business strategies that drive growth and profitability.Key Responsibilities


  • Manama, Manama, Bahrain Unity Infotech Full time

    Job Description:The Senior Customer Experience Design Strategist will be a key member of the EPMO unit, responsible for developing and implementing customer journey maps to identify areas for improvement across multiple business units. This role requires a deep understanding of business analysis methodologies and techniques, with a strong emphasis on...

  • Senior analyst

    1 day ago


    Manama, Manama, Bahrain RESO Full time

    **Job Title:** SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)The Senior Analyst – Airline Systems will be the subject matter expert in the Airline systems area, with in-depth knowledge of all business processes and procedures. They will set short- and long-term solutions and enhancements to meet the set KPIs, improving efficiency and delivery of assigned...

  • Senior analyst

    1 day ago


    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1592 - SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)Company: Gulf Air Group Division: Information Technology Location: Not specified Department: Information Technology Closing Date: 20-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, knowing in details and depth all the business processes and procedures....


  • Manama, Manama, Bahrain CBRE Full time

    Job DescriptionThe Senior Analyst will be responsible for executing consulting assignments across the Middle East, including Bahrain and other geographies. This role involves gathering and analysing data, performing market assessments, providing development recommendations, and conducting financial analyses.Execute consulting assignments of varying size and...

  • Senior analyst

    8 hours ago


    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1566 - SENIOR ANALYST - AIRLINE SYSTEMS (PROJECT MANAGEMENT)Company: Gulf Air Group Division: Information Technology Location: Department: Information Technology Closing Date: 05-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, with knowledge in business processes and procedures. The Senior Analyst –...

  • Senior analyst

    1 day ago


    Manama, Manama, Bahrain Bahrain Airport Company Full time

    Job Title: SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)Main Objective:The jobholder will be the subject matter expert in the Airline systems area, with in-depth knowledge of all business processes and procedures. The Senior Analyst – Airline Systems shall develop short- and long-term solutions and enhancements to meet set Key Performance Indicators (KPIs),...


  • Manama, Manama, Bahrain RESO Full time

    At RESO, we believe that great hospitality is at the heart of everything we do. That's why we're looking for a skilled Hostess and Host to join our team.About the JobIn this role, you'll play a vital part in creating memorable dining experiences for our guests. Your responsibilities will include communicating effectively with guests, handling customer...


  • Manama, Manama, Bahrain Zain Bahrain Full time

    Zain Bahrain is seeking an Corporate Performance Analyst to analyze business performance, identify areas for improvement, and provide insights to drive decision-making. The ideal candidate will have a strong analytical mindset, excellent research capabilities, and experience with data analysis tools.Main Responsibilities:Performance Analysis: Analyze...


  • Manama, Manama, Bahrain RESO Full time

    We are seeking a skilled professional to join our dynamic team at RESO as a Data Analyst. As a key member of our organization, you will be responsible for analyzing complex datasets, generating insights, and supporting data-driven decision-making processes.Required Skills and QualificationsStrong analytical background with experience in AWS Cloud...


  • Manama, Manama, Bahrain Bank ABC Full time

    Job DescriptionThe Group Compliance Department at Bank ABC is seeking a highly skilled Senior Financial Crime Risk Analyst to join our team in Bahrain.Company OverviewBank ABC is a leading financial institution in the region, committed to delivering exceptional customer service and building long-term relationships with our clients.Job SummaryWe are looking...

  • Senior analyst

    1 day ago


    Manama, Manama, Bahrain Gulf Air Full time

    Job Summary:The Senior Analyst - Airline Systems is a subject matter expert in the Airline systems area, possessing in-depth knowledge of all business processes and procedures. This role involves setting short- and long-term solutions to improve efficiency and delivery across assigned business units.Main Responsibilities:Analyze and review documented...


  • Manama, Manama, Bahrain RESO Full time

    Job DetailsThe Store Operations Manager is a key member of our retail operations team, responsible for driving sales growth, ensuring exceptional customer service standards, and leading a high-performing team. Key responsibilities include:Driving Sales GrowthSupports in delivering the store annual sales targets by monitoring sales performance and developing...

  • Profit Margin Analyst

    6 hours ago


    Manama, Manama, Bahrain Starlinks Full time

    We are looking for a Profit Margin Analyst to join our Sales team at Starlinks. The ideal candidate will have a Bachelor's degree in Business, Finance, Economics, or a related field, as well as 2+ years of experience in pricing, sales support, or a related role.Responsibilities:Manage Daily Pricing Inquiries:Process and respond to pricing inquiries from the...


  • Manama, Manama, Bahrain Client of Domo Ventures W.L.L. Full time

    Job Description:Client of Domo Ventures W.L.L. seeks a motivated Food Runner to join our team. This critical role requires a highly organized individual who can maintain seamless communication with kitchen staff, provide exceptional customer experiences, and uphold high standards of cleanliness and organization.Responsibilities:Communicate effectively with...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    GF1308 - SENIOR ANALYST – NETWORK & COMMUNICATIONCompany: Gulf Air Group Division: Information Technology Location: (Location)Department: Information Technology Closing Date: 04-Aug-2024 MAIN OBJECTIVESThe primary goal of Analyst- Network & Communication is to ensure the smooth operation of the organization's data and voice to provide maximum performance...


  • Manama, Manama, Bahrain GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    At GatedTalent, we are seeking a skilled Executive Financial Analyst and Controller to join our team. In this role, you will be responsible for managing the day-to-day operations of the Accounting Office.Primary Responsibilities:Financial Analysis and Reporting: Provide accurate and timely financial reports to management, including budgeting and forecasting,...


  • Manama, Manama, Bahrain Client Of Domo Ventures W.L.L. Full time

    We are seeking a Customer Experience Ambassador to join our client, Client Of Domo Ventures W.L.L. This role is pivotal in ensuring exceptional guest experiences and fostering a collaborative team environment.The ideal candidate will champion guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols,...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    Senior Analyst - Airline Systems Job SummaryWe are seeking a highly skilled Senior Analyst to join our team at Gulf Air Group. The ideal candidate will have a strong background in software development and a passion for delivering high-quality solutions.Key Responsibilities:Design, develop, and implement automation solutions using the .NET...