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Business analyst – customer experience

4 weeks ago

Manama, Manama, Bahrain Unity Infotech Full time
The Business Analyst will report to the EPMO unit and be responsible for documenting current("As-Is") customer journeys and analyzing them to recommend enhanced customer journeysacross multiple business units, including Retail, Retail Digital, SMEs, Corporate, and Commercial portfolios. This position requires a deep understanding of business analysismethodologies and techniques, with strong emphasis on data-driven decision-making and acustomer-centric approach. The position requires working closely with stakeholders to identifyareas for improvement and implement solutions that enhance overall business performance. Key Responsibilities: Customer Journey Mapping: Develop detailed customer journey maps to identify pain Utilization of Customer Journey's Tool: Leverage advanced customer journey mapping Process Design and Analysis: Analyze current business processes to identify Data-Driven Process Optimization: Utilize data analysis techniques to identify trends Stakeholder Collaboration: Work closely with stakeholders to gather pain points, Requirements Documentation: Create comprehensive documentation of customer Performance Monitoring: Establish key performance indicators (KPIs) to measure the Continuous Improvement: Stay abreast of industry trends and best practices in business Qualifications: Bachelor's degree in business administration, Management, Information Systems, or a5+ years of experience in process design, optimization and customer experience focused Proven experience with customer journey mapping and process documentation. Strong analytical skills with the ability to interpret complex data and provide actionable Excellent communication and interpersonal skills. Proficiency in business analysis tools and software. Seniority level Mid-Senior level Employment type Full-time Job function Analyst Industries IT Services and IT Consulting and Banking
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