Head, Wm Coo

**Job***: Operations

**Primary Location***: Africa & Middle East-Bahrain-Manama

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 07/Mar/2023, 10:51:20 AM

**Unposting Date***: 21/Mar/2023, 6:59:00 PM

**The Role Responsibilities**
- The role holder is accountable for maintaining risk, assurance, and governance oversight, alongside the COO CPBB Bahrain and supporting the CPBB Operations and Management Team in Bahrain.

**Risk Management**
- Leverage Group resources to import and disseminate best practices from other countries to sustain effective products and sales control.
- Ensure accurate reporting of losses, risk events, policy deviations, CST, KCI exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.
- Identify new, thematic and developing risks; provide operational risk advice through adhoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews, Peer review) at the unit level.
- Proactively identify key risks through Country Conduct Plan and Regional KRI Heatmap.
- Active participation in BRM transformational idea to increase the overall hubbing number across CPBB AME/E.
- Facilitate a framework for effective management of operational, compliance, conduct, and cyber security risks across the CPBB in country and in compliance with applicable internal policies and external laws & regulations leading to timely assessment of residual risks at Country level.
- Facilitate key Risk Committee meetings in Country CPBB to ensure quality governance of processes.
- Assist in terms of audits and ensure each audit closure pack is sufficiently drafted and evidence added is justified and accepted by the audit team.
- Evaluate processes across the Client Journeys within CPBB to ensure controls and governance are in place for any initiatives introduced in the Journeys.
- Coordinate various data remediation plans and provide governance oversight to ensure that CPBB is fully compliant with the Data Quality Management Framework (DQMF).
- Provide input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.
- Responsible for implementing and maintaining ERMF in the country, being the custodian of the CPBB Process Universe and instrumental in ensuring CPBB’s gross and residual risk profile is well maintained.
- Ensure there is a framework for effective management of non-financial risks, in compliance with applicable internal policies and external regulations leading to timely assessment of residual risks
- Ensure Satisfactory Audit Outcomes for Country CPBB
- Establish audit readiness and address any emerging risks and act to minimize audit failures.
- Act as the key business interface with Audit in country.
- Ensure full coordination of audit activities and reports.
- Review Audit’s Management Action Plans with Country Head CPBB and other key stakeholders to ensure full execution and commitment as agreed.
- Self-reflect on Audit findings with relevant Product Heads and Customer segment heads in country, and re-assess the control effectiveness as part of the residual risk ratings
- Ensure compliance with the highest standards of regulatory conduct and compliance standards as defined by internal and external requirements.
- Provide governance oversight and proactively manage existing risks and emerging trends for the country via NFRF, Client Experience Forum where applicable
- Engage with key stakeholders in country COO, CPBB (Personal and Affluent), WM, Functions including but not limited to T&I, Risk, Compliance, HR, Finance, Legal, Audit, CE etc) to ensure alignment across governance / control / conduct agendas for CPBB in country and within the region more broadly.

**Strategy**
- Close collaboration with the Bahrain Country CPBB COO, Regional BRM Teams and Regional WM COO Teams to ensure alignment of country priorities.
- Own end-to-end accountability of CPBB policies, processes and operational processes in supporting the CPBB business and strategy to achieve the desired client journey outcomes in country.
- Support the AMEE CPBB BRM Head and Regional WM COO and Country CPBB Management in delivering strategy and outcomes on standard metrics/scorecard.
- Drive transformation of CPBB COO including WM Operations to align with Client Journey in the country.
- Oversee the innovation and continuous improvement projects and be responsible for outcomes against key metrics (including but not limited to budget, volumes, productivity, accuracy, service levels, losses / lapses, issues and the Enterprise Risk Management Framework).
- Develop and sustain a product sales compliance culture (review sales and services processes in country to ensure flawless execution and compliance, develop effective communication and supervise training to promote risk awareness and compliance culture, ensure gaps are identified and addressed, co