Assistant Dispatch Supervisor

2 weeks ago

Manama, Bahrain Calo Full time

**About **Calo**

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

**Role overview**

**Main Responsibilities**
- Oversee and develop processes and tools to increase productivity, efficiency and maximize output
- Oversee customer orders from portioning and meal changes to the delivery of the final product.
- Organize resources so that deliveries and services are carried out in the utmost efficient and timely manner possible.
- Resourcefully solve any issues that arise and seize control of any problematic situation
- To monitor and control all aspects of Food preparation, Dispatch and logistics to ensure consistency and high level of quality at all times.
- Maintains effective working relationships between team members.
- To implement a flexible employee base, with the right mix of employees.
- To allocate dispatch employees over the division based on established business levels for that day and to ensure that work is finished on time.
- To assign responsibilities to subordinates and to check their performance periodically.
- To handle and investigate customer complaints or problems in coordination with customer service and QA Manager
- Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
- To be fully aware and conversant of HACCP policies and procedures and is responsible to integrate them in the day-to-day operation.

**Qualifications & Requirements**
- Must have a minimum of 2 years of experience in supervisory role
- Must be a proficient communicator in English
- Maintain a positive and professional approach with coworkers
- Ability in dividing responsibilities and monitoring progress
- Outstanding communication and leadership skills
- Experience in large fast food chains is highly desirable
- Ability to arrange and organize employees’ shifts is a plus
- Food safety certification with managerial experience is a major advantage
- Able to communicate in multiple languages is a plus
- Must be currently present in Bahrain

**Personality**
- Strong communicator
- Pleasant personality and able to lead with empathy and patience.

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