Waiter
4 days ago
**1. Job Purpose**
The Waiter/Waitress is responsible for providing exceptional dining service to guests, ensuring a positive and memorable experience that enhances customer satisfaction and loyalty.
**2. Key Accountabilities**
- **Guest Service**:
- Warmly greet and welcome guests to the venue.
- Escort guests to their tables and provide menus.
- Take food and beverage orders accurately and efficiently, offering recommendations and answering questions about the menu.
- Serve food and beverages in a timely and professional manner, adhering to proper service etiquette.
- Anticipate guest needs and provide attentive service throughout the dining experience.
- Respond to guest inquiries and resolve complaints in a courteous and professional manner.
- **Table Maintenance**:
- Set tables according to venue standards, ensuring proper placement of cutlery, glassware, and napkins.
- Maintain cleanliness and orderliness of dining areas, including clearing tables, replacing linens, and ensuring a presentable environment.
- **Teamwork and Communication**:
- Communicate effectively with kitchen staff to ensure timely and accurate order preparation.
- Collaborate with other waitstaff and support colleagues to provide seamless service to all guests.
- Maintain a positive and cooperative working relationship with all team members.
- **Knowledge and Compliance**:
- Possess a thorough knowledge of the menu, including ingredients, preparation methods, and allergens.
- Adhere to all food safety and hygiene regulations.
- Follow established procedures and guidelines for service and guest interactions.
**3. Frameworks, Boundaries, Decision Making Authority**
- Reports directly to the Venue Manager or Floor Supervisor.
- Follows established procedures and guidelines for service and guest interactions.
- Escalates any issues or concerns to the supervisor.
**4. Communications and Working Relationships**
- Communicates effectively with guests, colleagues, and supervisors.
- Maintains a positive and collaborative working relationship with the service team and other venue staff.
**5. Qualifications, Experience, and Skills**
- Previous experience as a waiter/waitress in a restaurant or similar hospitality setting is preferred.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced and demanding environment.
- Strong teamwork and interpersonal skills.
- Knowledge of food and beverage service etiquette.
**6. Competencies**
- Customer Service Excellence
- Communication and Interpersonal Skills
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Adaptability and Flexibility
- Time Management
- Professionalism and Appearance
**Job Types**: Full-time, Permanent
Pay: BD270.000 - BD450.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Waiter: 2 years (preferred)
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