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Technical Service Engineer
2 weeks ago
Day-to-day responsibility for, or provide support on, projects that generate new products, processes and understanding of commercial value to JM. Contributes to the improvement of the team or processes within JM.
Principal accountabilities
- Provide technical service to customers through direct customer support in standard and non-standard situations. This includes preparing technical proposals, performance evaluations, troubleshooting, and responding to customer inquiries.
- Build and maintain effective partnerships with customers in an ethical and safe manner
- Act as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offering
- Engage in customer visits including technical meetings and plant audits
- Work flexibly to ensure that changing work demands are prioritised and adequately supported
- Own tasks, ensuring they are completed within time constraints
- Handle complex technical support issues related to the plant and catalyst both proactively and in response to “emergencies" aimed at delivering long-term value for JM and the customer
- Liaise with the wider Technical Service team and Sales colleagues to ensure that work requirements are fulfilled in a timely manner
- Provide technical guidance to less experienced colleagues
- Actively look to build proficiency beyond own core technology within CT technical scope
- Assist the Sales organization with technical evaluations
- Initiate suggestions for improvements and development tasks to be performed
- Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
- Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices
- Carry out other duties which are within the employee’s skills and abilities whenever reasonably instructed.
- Travel to customer plant sites to act as JM supervisor during catalyst changeouts, reductions, and start-ups
- Role involves up to 40% travel to customer offices and plants, including occasional night shifts supervision at customer plant sites.
Qualifications/ knowledge/ experience
(Technical/ professional knowledge and skills competency)
Degree in a scientific/technical discipline (Chemical Engineering preferred)
Essential
Solid knowledge of Syngas flowsheets and catalysts and absorbent used
Essential
Established knowledge and experience in supporting customers with onsite support work including changeouts, reductions, and startups
Essential
Significant direct customer-facing experience
Essential
Strong understanding of customers’ business and production process in the APAC region
Essential
Ability to drive change
Essential
Proficient written and spoken English communication skills
Essential
Experience defining best practice processes
Essential
Strong IT and computing skills
Essential
Strong communication skills, both verbal and written
Essential
Ability to travel upto 40-50% of time
Essential
Capable of working independently to deliver business critical objectives
Essential
Confident public speaker
Essential
How to apply:
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday
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You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
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