Client Advisor

4 weeks ago

Manama, Bahrain Al Zain Jewellery Full time

The Role
- Inventory Control and Stock Counting. - Achieve the Sales targets through continually driving the sales through upselling. - Sharing product information and knowledge with Customers and Sales Executives (product features and benefits / pricing and after sales service) - Provide exceptional Customer service to all customers. - Follow up on Customer Repairs and Orders. - Follow up on all customer returns. Contact all customers to understand the reason for the return. Feedback this to the Boutique Manager. - Maintain the hygiene and standards of the Boutique. This includes the display showcases, VIP rooms, back office and the product. - Ensure all product is represented in the Boutique (all elements of the collections are displayed). - Maintain the backup trays. - Ensure that all the products are in a sealable condition and report any damages to the Boutique Manager. - Communicate all launches to Customers and feedback all comments and suggestions to the Boutique Manager. - Stay up to date with the current trends and feedback suggestions to the HO. - Achieving, driving, and seeking out sales opportunities inside and outside of the Boutiques.

**Requirements**:

- Previous experience as a Retail Sales Representative, Sales Associate or similar role - Strong communication and interpersonal skills to interact effectively with guests and team members. - Ability to work in a fast-paced environment while maintaining attention to detail. - Excellent organizational skills with the ability to multitask and prioritize tasks. - A friendly, outgoing personality with a genuine passion for providing exceptional customer service. - A positive attitude and a team-oriented mindset.

About the company
Al Zain was founded in 1930 in the Kingdom of Bahrain and has quickly established a reputation as one of the most prominent luxury jewellery retailers in the region. Today, Al Zain is driven by a bold vision to re-introduce our rich Arabian heritage to a global audience where authenticity and uniqueness are at the forefront of every collection. In line with its vision and mission, Al Zain has expanded its presence in the GCC with over 13 boutiques in the region and is gaining international presence in the USA. Al Zain is focused on creating a variety of exquisite pieces that entice passionate jewellery connoisseurs. The Kingdom of Bahrain houses two state of the art factories, where experts in design and highly skilled artisans have been trained from grandfather to father to son. Al Zain takes great pride in its quality and craftsmanship and to this day all products are handcrafted. Manufacturing art pieces ranging from contemporary everyday 18k jewellery, to bespoke high jewellery, as well as traditional Arabian jewellery crafted in a unique hue of 21k gold, Al Zain is proudly Arabian and remains loyal to its legacy while modernizing it for todays global clientele.

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