Receptionist

The car dealership receptionist serves as the primary contact person to greet visitors by phone and in person.

They perform various functions, including answering a multi-line telephone system and receiving visitors, customers, and prospects in a timely, pleasant, and professional manner, as well as providing information and support to other departments as required.

**The major tasks, duties, and responsibilities that make up a car dealership receptionist job description are listed below**:

- Guarantee all checks in accordance with company policy
- Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
- Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
- Ensure all company safety policies and procedures are strictly followed
- Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional
- Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
- Use the dealership’s computer system to calculate customer’s bills
- Responsible for receiving payments (cash, checks, and credit card payments) from customers and document the amount received on the repair order and/or counter ticket
- Provide customers with accurate change and issue receipts to them
- Responsible for processing internals daily
- Maintain confidentiality of customer and company information at all times
- Attend to customers with a clear, friendly voice along with a professional demeanor
- Maintain and keep customer areas tidy
- Responsible for stocking fresh complimentary snacks and beverages for customers
- Attend to waiting customers.
**Car Dealership Receptionist Requirements - Skills, Knowledge, and Abilities for Career Success**
- Education: To work as a car dealership receptionist requires a minimum of High School Diploma
- Communication Skills: Car dealership receptionists require excellent oral communication skills to effectively communicate customers’ interest needs and requests to management and sales personnel; as well as written communication skills for filing and documentation
- Language Skills: They require the ability to read and comprehend instructions and information
- Professionalism: They must present a professional personal appearance at all times and a polished communication style
- Phone Handling Skills: They require appropriate phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system
- Flexibility: Car dealership receptionists must be willing and able to work various schedules
- Interpersonal Skills: Receptionists require excellent interpersonal skills to relate easily with people of various background and personalities. It is also essential for them to work effectively with all departments with limited supervision
- Computer Skills: They require intermediate computer skills in Microsoft Word, Outlook and Excel. They also require strong keyboarding skills
- Time-management: They must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner
- Math Skills: They require basic math skills for basic arithmetic manipulations.

**Job Types**: Full-time, Permanent

**Salary**: From BD300.000 per month