Female SPA Therapist

2 weeks ago

Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

**TREATMENT STANDARDS/OPERATIONS**
- Perform all treatments at an exceptional standard, as per the Gulf Spa protocols and standards taught in training, whilst tailoring to the client’s specific needs.
- Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
- Protect the guest experience by moving quietly around the treatment room and in corridors.
- Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
- Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.
- Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.

**SPA & RETAIL SALES**
- Responsible for achieving retail sales targets as set by the Spa Manager and Lead Therapist.
- Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
- Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
- Participate in demonstrations/ events as required.
- Ensure that daily sales figures are accurately recorded.

**GUEST RELATIONS**
- Maintain the highest standard of guest service by following Gulf Spa protocols and displaying genuine care and attention to detail.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.

**HEALTH, SAFETY & HYGIENE**
- Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
- Assist the Lead Therapist in maintaining the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following Gulf Spa protocols.
- Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
- Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
- Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.

**GENERAL**
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager.
- Always be punctual and prepared in advance of treatments.
- Support all departments in the spa including covering reception and spa attendant duties as and when required.
- Must adhere to training as set down by the Spa Manager and Head Therapist and attend all training courses as deemed necessary.

**Core Competencies, Characteristics, and Qualifications**

Minimum two to four years’ experience as Spa Therapist

Preferred at least two years’ experience as Spa Therapist in a 5-star luxury hotel spa.

Certification and/or degree from accredited spa institution preferred.

Knowledge of multiple types of massage therapy, esthetics, and spa product brands.

Proficiency in threading and waxing preferred.

**Salary**: BD230.000 - BD260.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

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