
Player Experience Admin
2 days ago
**About Swarmio Media**:
Swarmio provides end-to-end gaming solutions for telcos to monetize gamer audiences. Our platform brings players of all skill levels together with managed Discord, servers, events, streams, tournaments, challenges, store, rewards and more.
**What we’re looking for**:
Swarmio Media is looking for Player Experience Admins who will be operating tournaments, events and to coordinate players through tournaments in a variety of different games on our esports tournament platforms and look for ways to improve the overall player experience to ensure community and player satisfaction.
**Responsibilities**:
Responsibilities include, but not limited to:
- Creating the Rules and Join Instructions documents related to the games we’re running.
- Creating and uploading all tournaments for multiple different games on our platform.
- Handling tournaments and ensuring players and teams are following tournament rules.
- Maintaining a positive platform experience by supporting players and community members with platform related questions and issues they may have.
- Gathering feedback from community members regarding the tournaments and platform.
- Gathering global, regional and local Gaming and Esports news.
- Managing Discord servers and channels.
- Answering players and users and updating them on their queries on our support channels.
**Requirements**:
1. Passion for everything gaming and good knowledge of esports.
2. Good understanding of different tournament formats and brackets.
3. 1-2 Years of previous gaming and esports experience.
4. Excellent attention to details and punctuality.
5. Excellent documentation and PowerPoint Presentation skills.
6. Excellent understanding of G-suite.
7. Fluent in English and Arabic.
8. Excellent communication and social skills.
9. Ability to work in a fast-paced team environment.
10. Excellent time management and problem-solving skills.
11. Flexible schedule depending on our tournament schedules.
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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