Retail Store Supervisor

3 weeks ago


Manama, Bahrain Home 23 Full time

Greet customers, offer assistance and serve them in order to ensure their needs are met in a timely manner and in compliance with quality and customer service standards.
- Oversee and coordinate shop activities, such asinventory management, selection, preparation of products ensuring replenish on a continuous basis to the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and standards.
- Support the team to Provide exceptional customer service and perform up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
- Review and analyze in store sales in order to Inform store Manager of unavailable and nonperforming products.
- Plan and coordinate for Merchandising activities according to seasons, sales trends, date of release, and as per Management recommendations.
- Execute different in store activities like SALE, Promotion and preparation and fulfillment of home delivery orders.
- Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
- Responsible for smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing loss risks and thefts by performing physical and electronic inventory check as required, reporting missing stock, incidents, suspicious activities.
- Supervise the sales executives team duties, prepare work schedule and ensure compliance and attendance of staff
- Handle cash register and transactions with the customers in an effective and accurate manner as required.

Work on increasing conversion rates and customer average basket value

**Qualifications/profile**
- 5 years minimum experience in retail sales, preferably in home beddings, Décor & accessories
- GCC experience is mandatory
- High School Degree
- Fluency in English, Arabic is a plus
- People management skills
- Proficiency in MS office
- Style oriented, Enthusiastic, Aesthetics sense Contributor, Empathic and responsible.
- Planning and Organizing.
- Communication Skills.
- Cultural Awareness & Customer Focus.
- Initiative taker & Team player.
- Well groomed & dressed.

**Salary**: BD350.000 - BD400.000 per month

Application Question(s):

- Knowledge of ERP, POS & MS tools

**Experience**:

- Retail: 3 years (required)


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