Manager Cybersecurity Services

2 months ago

Manama, Bahrain Talent Pal Full time

**Business Unit**
- stc

**Sector**

**BUSINESS**

**Location**
- Bahrain - Manama

**Contract Type**
- Full Time

**Closing Date**
- 13-Oct-2024

Job Objective:
Define and drive the implementation of Cybersecurity Services strategic initiatives, products and plans in alignment with Business Products & Solutions department's business plan and strategy. Lead improvement initiatives to deliver customized solutions that contribute to the growth to increase sales and revenue across the Business sector.

Job Specifications:
Strategic Contribution
- Contribute to the development and execution of the Business Products & Solutions department’s strategy and objectives to support growth in the Business sector.
- Develop and lead the execution of strategic plans to implement stc BH’s Cybersecurity plan.
- Lead and control departmental activities to safeguard alignment with stc Bahrain’s business goals and performance targets.
- Guide the preparation and monitoring of the Cybersecurity Services business plans and annual budget, in line with the company’s objectives.
- Control expenditure against approved functional budget on a regular basis and investigate and reconcile any significant variances to ensure effective cost control.

Business Products & Solutions - Cybersecurity
- Supervise and lead Cybersecurity portfolio, revenues, and profitability to ensure its alignment with the Business sector’s business needs, strategic objectives, and sales targets.
- Grow Cybersecurity service portfolio with additional products and features to enable expansion of subscriber base in Business sector.
- Analyse key market trends, offerings, customer needs, and competitive landscape to define potential opportunities or threats in the market and devise plans to address accordingly.
- Lead the development of Cybersecurity roadmap, identify partnership requirements, and support the Business Products & Solutions department in achieving short and long-term business objectives.
- Lead Cybersecurity Services implementation plans including the development and activation of the required products and services (including bundled services) to support the defined strategy by stc BH.
- Oversee the Security Operating Centre activities to safeguard its adherence to SLA’s and quality standards.
- Lead Cybersecurity service commercial launch in coordination with technical, commercial, and regulatory stakeholders.
- Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products & Solutions department.
- Approve Cybersecurity BTL offers which are provided by both CVM & Analytics to make a valuable contribution to increasing sales and revenue.
- Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure alignment with Business Products & Solutions.
- Work closely with internal stakeholders and business units to stay well-informed of planned changes to technologies, working practices, and business activities that could have an impact on stc BH’s cybersecurity or risk profile.
- Set plans to ensure customer journey is streamlined across different products and offerings including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.
- Define quality services, procedures, and SLAs and ensure adherence to set standards.

Collaboration and cross boundary
- Coordinate with Sales and Business Operations to effectively prepare support material / guidelines for sales and customer service agents.
- Collaborate with pre-sales to develop preliminary solutions and feasibility assessments for potential projects and/or clients.
- Promote cooperation with Planning & Performance and CVM & Analytics teams to acquire relevant insights for designing the value proposition of Cybersecurity Services.
- Liaise with Marketing to successfully support the development of Cybersecurity service communications plans and briefs.
- Collaborate with specialized partners in the development of Cybersecurity services to contribute to the growth and success of the department.
- Coordinate with Tech&Ops on the development of Cybersecurity services and products and management of the security operations centre.

People Management
- Provide effective leadership Lead across the Cybersecurity Services section team, by setting individual objectives, reviewing performance, and fostering a culture of innovation and growth.
- Ensure high level of employee engagement and capability development by providing on-going feedback and coaching team members.
- Coordinate the department’s unit’s activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
- Assist in the development of the workforce plan and staff hiring, performance management and training activities to attract, develop and retain

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