IT Specialist

**Job title**

IT Specialist

Job purpose

As a IT Specialist employee, you’ll be monitoring and maintaining the computer systems and networks within an organization in a technical support role.

Duties and responsibilities

IT Specialist usually perform many of the following tasks:

- Proficient in Office 365 Admin Center and Microsoft technologies, including Windows 11, Microsoft 365 Apps, and MS Teams.
- Experienced in upgrading systems (Cortex, Qualys, etc.) and managing BioTime and Suprema access control systems.
- Configure SIP phones and coordinate with cloud telephony providers for user management.
- Perform mailbox and OneDrive backups using Veritas SaaS utility, manage printers, and maintain general knowledge of Active Directory and Azure AD.
- Manage daily ticket queues, troubleshoot system issues, and document technical processes, ensuring follow-up on client IT system functionality.
- Report security issues and support events like Youth City 2030.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field
- +7 years experience.
- Have Technical skills

Working conditions

The working hours shall be 48 hours per week.

Skills requirements
- **Attention to Detail and Organization**: Strong analytical abilities, excellent time management, and multitasking skills to thrive in fast-paced environments.
- **Communication and Collaboration**: Effective communicator with experience working along side solution partners and systems integrators, coordinating with clients and suppliers for IT requirements.
- **Technical Proficiency**: Proficient in Microsoft Windows and Office, with a solid understanding of current technology trends and systems monitoring. Over 10 years of experience in support desk roles for both Microsoft and non-Microsoft environments.
- **IT Support and Problem-Solving**: Capable of resolving IT infrastructure and network issues, with rapid problem-solving skills and critical thinking.
- **Project Management**: Active participation in IT projects, taking accountability for departmental services, and providing technical support, documentation, and feedback.

**Job Types**: Full-time, Permanent

Pay: BD1,000.000 - BD1,200.000 per month