Sales Advisor

**Scope of the Role**:
A store based role that is focused upon consistently delivering the customer service proposition and driving sales.

**Key Objectives**:

- Consistently delivers excellent customer service.
- Focused upon delivering the Brand / Jawad retail standards and store level KPI’s
- Proactively supports other members of the store management and team

**Accountabilities and Responsibilities**:
**1.** **Ensuring you deliver outstanding customer service.**
- Acknowledge, welcome and greet all customers in a warm and friendly manner.
- Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
- Always considers the customer first in everything they do even when other tasks are being completed.
- Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database).
- Provide the same level of service to customers using the telephone as they receive in store.
- Be aware of in store promotions and communicate these clearly to any customers.
- Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion / requirements
- Deliver all the steps for providing great customer service during the till point process
- Know, understand and deliver the Jawad refund or exchange policy
- Thank customers when they leave and encourage them to return to the store
- Fully understand the brand values and ethos and communicates this effectively to the customer.
- **Measures of Success**:_
- _Effort indicators are achieved._
- _Sales._
- _Mystery Shopping results (TBC)._
- _Customer feedback._
- _Knowledge regarding Airmiles_

**2.** **Ensuring your product is available at all times for your customer**
- Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines
- Adhere to stock room best practice guidelines at all times
- To be able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin etc
- Ensure store is fully replenished at all times
- Identify any replenishment issues for best sellers and highlight these to your Manager / Supervisor
- Recognise slow selling lines and highlight these to your Manager / Supervisor
- **Measures of Success**:_
- _Contribution to sales and stock management_
- _Replenishment levels within store_
- _Visitor feedback._

**3.** **Making sure your store is a great place for your customers to shop**
- Aware of visual standards / brand expectations and consistently delivers this in store
- Maintain the highest Retail Standards on the sales floor at all times
- Assists with completing daily floor walk (using relevant checklists)
- Be alert to avoid stock loss or theft incidents within store.
- Adhere to all Health and Safety procedures.
- **Measures of Success**:_
- _ATV_
- _Sales_
- _Customer / Manager feedback_
- _VM checklist results_

**4.** **Your Personal style and approach**
- Build effective relationships with customers.
- Read and understand all in store communications.
- Maintain a well groomed / pleasant appearance at all times.
- Wear the current allocated Brand uniform and name badges at all times.
- Be flexible in your approach and actively support management / other team members.
- Confidential at all times in connection with internal financial performance, company initiatives.
- Be aware at all times regarding the Daily and Monthly targets and how well the store / product is performing in relation to these targets.

Pay: From BD200.000 per month