Supervisor Riders

2 days ago


Manama, Bahrain Talabat Full time

Role Summary

Managing the delivery live operations and maintaining excellent stakeholders experience 24/7. Taking ownership of service levels and communication with stakeholders including customer support teams, vendors and riders. Monitoring, measuring quality KPIs of drivers through various escalation channels to improve rider performance and compliance

What's On Your Plate?
- Manage a team of rider coordinators to ensure that live operations are running smoothly
- Monitor completeness, accuracy, and compliance of live operations processes
- Responsible for meeting SLAs in support channels with operations stakeholders
- Maintain fleet compliance and rider quality KPI’s
- Responsible for the growth and development of Rider Coordinators
- Exploring automotive & optimization approaches to Improve and enhance the utilization of Rider Coordinators
- Provide performance reports on regular basis
- Lead the team to complete Ad-hoc tasks and projects

What Did We Order?
- Good communication skills in English and Arabic language. Urdu and Hindi are a plus.
- Analytical thinker, who is able to find solutions that are practical and effective.
- Strong analytical skills to analysis data and identifying trends
- Excellent leadership skills: Experience with managing a bigger group of people.
- Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.
- Confident user of Excel, Google documents, spreadsheets, and smartphone apps.
- Experience in operations and logistics fields is preferable.
- Can-do attitude, problem solving skills and passion for the food industry.


  • Supervisor Riders

    7 months ago


    Manama, Bahrain Delivery Hero Full time

    About the opportunity **Role Scope**: - Monitor and improve Rider Performance and Compliance - Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone. - Lead Rider Recruitment for all the zones in allocated cities - Responsible for assessment of any internal fleet promotions - Lead a Team of...

  • Supervisor Riders

    7 months ago


    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Supervisor Riders

    5 days ago


    Manama, Bahrain Talabat Full time

    Role Summary Responsible for ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers) leading a team to monitor the talabat fleet and achieve continuous improvement of rider compliance, performance and quality KPIs. What's On Your Plate?- Lead the on-ground team of Patrollers to Ensure and improve rider...

  • Supervisor Riders

    2 weeks ago


    Manama, Bahrain Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Bike Riders Job

    2 days ago


    Manama, Bahrain Kulsha Full time

    To apply, please send your resume to +973 3880 2380 (Whats App) **About Us**: KULSHA is a dynamic and fast-growing logistics company committed to providing exceptional service to our customers. We pride ourselves on our dedication to efficiency, reliability, and environmental sustainability. As part of our expansion efforts, we are seeking passionate and...

  • Supervisor Riders

    4 months ago


    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • Manama, Bahrain CNL W.L.L Full time

    Join Our Team as a Food Delivery Supervisor! Are you passionate about leading a dynamic team in the fast-paced world of food delivery? Do you thrive on ensuring exceptional customer experiences and operational excellence? If so, we want you to be our next Food Delivery Supervisor! **Responsibilities**: Your key responsibilities will include - Lead and...


  • Manama, Bahrain Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Operations Supervisor

    2 weeks ago


    Manama, Bahrain Delivery Point Full time

    Delivery Point is currently recruiting a high-performing Operations Supervisor for our local Courier Delivery Project. .JOB PURPOSE: Oversee Live Operations on daily basis, delivering the captain’s training and handling questions, comments, and complaints regarding Delivery Point services. KEY RESULT AREAS: - Responsible for overall operational...

  • Store Supervisor

    2 months ago


    Manama, Bahrain talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...


  • Manama, Bahrain Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...