Senior Lead

3 days ago

Manama, Bahrain Arab Banking Corporation Full time

R- Posted by
- Ronza Saif- Recruiter The New Core Centre of Excellence Lead will be responsible for managing the strategic, governance, and technical aspects of the New Core (i.e., Temenos) and its ecosystem within the Bank. This role will manage the end-to-end delivery, optimization, integration, and ongoing evolution of the Temenos platform with the bank, ensuring alignment with technology standards and with business requirements, regulatory requirements, and best practices.

The role will also be responsible for controlling and coordinating changes/upgrades on Temenos and its ecosystem, and will work closely with the GCITO, Heads of IT, new core project team, and other stakeholders to support the wider technology strategy and support the respective needs of the business and support functions.

The job holder will assist in setting up and developing the New Core Centre of Excellence team to enable the Bank to implement a collaborative Temenos management program involving business and IT staffs. Additionally, the role will manage the relationship with Temenos and the third-party vendor responsible for the platform’s cloud infrastructure and changes, ensuring optimal use of the vendor resources and compliances with SLAs.The job holder will assist in setting up and developing the New Core Centre of Excellence team to enable the Bank to implement a collaborative Temenos management program involving business and IT staffs. Additionally, the role will manage the relationship with Temenos and the third-party vendor responsible for the platform’s cloud infrastructure and changes, ensuring optimal use of the vendor resources and compliances with SLAs.

**Responsibilities, Accountabilities and Deliverables of Role**:

- **Strategic Oversight**

a. Lead the strategic planning and execution for the Temenos ecosystem, ensuring alignment with ABC’s overall technology and business strategy.

b. Collaborate with Heads of IT and senior stakeholders to ensure the Temenos functionalities meet evolving business requirements and integrate smoothly with a dynamic IT ecosystem.

c. Develop an annual strategic plan to maintain the Temenos platform and its ecosystem, including mandatory vendor upgrades and new implementations.
- **Governance and Compliance**

a. Develop and maintain a framework to maintain the Temenos platform and its ecosystem, to ensure best practices in system usage, configuration, and customization.

b. Ensure the Temenos platform comply with all applicable IT Architecture Standards and Security standards (including cybersecurity regulations).
- **Technical Leadership**

a. Oversee the architecture, development, and integration of the Temenos platform, including management of configuration and customization activities.

b. Guide and support teams in troubleshooting, system enhancements, and resolving complex incidents.

c. Ensure Temenos Data Hub is accurately integrated across various systems, platforms, and environments.

d. Ensure vendor hours are optimised for significant platform changes, with the CoE team handling minor to moderate configuration changes.
- **Vendor Management**

a. Act as the primary point of contact for the third-party vendor managing the Temenos platform, ensuring effective collaboration.

b. Monitor SLAs and KPIs to ensure the vendor meets performance and service standards.

c. Manage vendor hours, ensuring changes and customizations are efficiently handled within the contracted hours.

d. Coordinate the Vendor’s Steering Committee, ensuring regular review of SLAs, incident, pending changes, and costs.
- **Collaboration and Stakeholder Management**

a. Work closely with Data Protection Officers to ensure data privacy and compliance with relevant regulations (e.g., GDPR, Bahrain Data Protection law, etc.).

b. Work closely with Cyber & Information Security officers and SMEs to enforce security controls to protect the platform and its ecosystem.

d. Partner with other technology teams to support data-driven initiatives and integration requirements.

e. Work with IT Delivery & PMO and IT Service Management, and other relevant teams to plan and schedule changes, upgrades, and new implementations well in advance, ensuring mínimal disruptions to live operations.
- **Leadership and People Management**

a. Foster customer-centricity, manage a responsive IT team, focusing on operations and end-user satisfaction.

b. Provide strategic leadership and direction to the CoE team; setting clear objectives, priorities, and performance expectations to drive accountability and excellence.

c. Coach, mentor, and develop team members, fostering a supportive and collaborative work environment where individuals can grow and succeed.

d. Develop meaningful dashboards/presentation to present what’s happening in the CoE.

e. Measure, monitor, and maintain team’s ability to meet agreed SLAs and OLAs

f. Promote a culture of diversity, equality, and inclusion within the CoE team, championship dive

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