IT Officer

**1. Job Purpose**

To be the first line of support for your organization. When users need help running a transaction, identifying the source of a problem, or understanding integration points, they turn to a super user for answers. Must be able to filter end-user requests and only pass along issues that are truly IT-related or enhancements. This will require a solid understanding of SAP, knowledge of your business processes, and patience. In addition to being on the front line of support, also act as liaisons between business and IT organizations.

**2. Primary Duties Performed**
- Design, develop, document and maintain IT Policies and implement methods to ensure security, integrity and monitor and/or control operational usage of database.
- Prepare and provide data reports and other specific reports as and when requested by the user and/or by Management.
- Providing Training to end users for SAP Business One modules.
- Providing basic trouble shooting for users
- Changing forms layouts for different modules.
- Support Reconciliation and data entry errors resolutions.
- Report designing.
- Configurate new users to the system.
- Changing and adding new user authorizations
- Providing support for internal queries.
- Coordinating support and consultancy requests between the third parties IT contractors and internal parties.

**3. Qualifications, Skills and Experience Required**
- Bachelor’s degree in information technology or related filed.
- Professional certification in CCNA, CISSP, MCSE.
- Minimum 7 years of relevant experience in similar industry.
- Strong knowledge of SAP and the business
- Ability to troubleshoot.
- Testing expertise
- Ability to communicate effectively with technical teams, users, and management.
- Continuous process improvement skills
- Excellent communication

**Salary**: BD500.000 - BD1,200.000 per month

**Education**:

- Bachelor's (required)

**Experience**:

- IT: 5 years (required)
- SAP: 3 years (required)

License/Certification:

- CCNA, CISSP or MCSE (required)