Housekeeping Supervisor
2 weeks ago
**SUMMARY OF POSITION**
- To check & service the guest rooms and public area keeping the guest rooms and housekeeping stores to the standard of defined in Housekeeping SOP manual.
- To perform duties in the guest rooms, public area and laundry.
**COMMUNICATION**
**Internal**:
Communicate with Executive Housekeeper and the team regarding the operation issues and give feedbacks of the colleagues’ performance and productivity. Also liaise with other departments for smooth operation.
**SCOPE**
- Reports for duty punctually wearing the correct uniform and name badge at all times.
- Preparing the room attendant task list
- Checking the key register against signature and room report before and after returns them at began & end of each shift.
- Attends the morning and evening briefing at the beginning of each shift.
- Checks assigned rooms thoroughly as per RAFFLES Standard-LQA Standard, making the necessary arrangement in guest rooms and replenishing of linen and guest supplies are done.
- Inspects all facilities, furniture and fixtures and report any damage to the immediate superior for action and follow-up till it is done and maintain the record.
- Check all linen at the usage, mishandling and condition; highlight all findings in the department briefing.
- Informs Assistant HK Manager/Executive Housekeeper if any missing items, damages or unusual behaviors.
- Attends to the guest’s requests and queries courteously and promptly in the course of duty or emergency cases.
- Maintains and arranges deep cleaning and PMP in guest rooms as per occupancy level.
- Check housekeeping all the equipment in its proper condition and keep them well clean and arrange.
- Present and active in the training sessions provided by the hotel and conduct training sessions for colleagues.
- Understands and adheres to all fire and safety procedures.
- Checks assigned areas thoroughly, making the necessary arrangement, replenish linen and guest supplies.
- Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival.
- Liaises with the engineering department the room’s maintenance program ensuring the number of room are given daily for checking and remedial maintenance.
- Pays particular attention to busy areas such as guest inside and outside, entrance doors, pool, beach set ups, walkways and room garden areas.
- Get disposes of garbage from all guest villas and public areas had been removed on twice daily (morning and evening service) basis.
- Ensure all special requests are attended quickly and carefully.
- Actively Participates in monthly, weekly or daily chemical, guest supplies and linen inventories.
- Participates in the multi-skilling philosophy of the department.
- Is aware of the company’s Policy, Vision, Mission Statement, and Hallmarks and ensuring that these are put into practice in our daily work activities.
- Is aware of and understands the Department Performance Plan.
- Archive the departmental goal and targets.
- Follow up RAFFLES Operational Standards and LQA standard throughout the service sequence.
- Respect and follow INHOUSE policies and procedures at all times.
- Lead by example at all times.
- Make duty rosters for the team.
- Plan weekly days off and other leaves for colleagues.
- Inspect colleague’s personal hygiene and grooming standards before shift starts.
**Summary of Responsibilities**:
Responsibilities and essential job functions include but are not limited to the following:
- Strictly implement Rooms department Standard Operation Procedures and regulations in the resort without prejudice.
- Assignment tasks for individual villa attendants as per operational demands with equal workloads based on priority and urgency.
- Ensure that our Accor Hotel’s values are being practiced/demonstrated in our daily interactions with our colleagues and external guests.
- Responsible to conduct training for all colleagues in the team and especially for new colleague’s department orientation, SOP trainings and all arrange all other necessary trainings.
- Ensure to keep professional and amicable interactions with all the departments in the resort and to each individual regardless of their job levels.
- Ensure that all maintenance issues raised daily (work orders) and liaise with engineering team to make sure the requested jobs are attended put the resort standard.
- Ensure to keep a tracking sheet of all reported maintenance issues and update the history of the maintenance request for each individual villa.
- Follow-up any pending maintenance issues from engineering department not exceeding a day.
- Communicate with Executive Housekeeper and Front Office team regarding the status of the villas at all times.
- Each and every occupied room should be inspecting at every service.
- Ensure the cleanliness of guest villas and public areas are uttermost important and this is 100% responsibility of housekeeping team.
- Understand daily movements, schedule tasks, events
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