University Bookstore Supervisor

**Job Overview**

Oversee daily operations at AUBH campus bookstore, making sure to manage sales, organize store categories, and handling supplier relationships. The bookstore offers a wide range of products including books, clothing, bags, branded merchandise, and food items.

**Duties and Responsibilities**
- versee daily sales activities, ensuring excellent customer service and achieving sales targets. Implement promotional strategies to increase store revenue.
- Maintain an organized and attractive store layout. Regularly update product displays and ensure merchandise is well-stocked and properly categorized.
- Establish and maintain relationships with suppliers. Manage ordering, receiving, and inventory control for books, apparel, branded items, and other merchandise.
- Conduct regular inventory checks and audits. Manage stock levels, ensuring optimal inventory to meet customer demands without overstocking.
- Regularly review and analyze SKU performance to identify trends and student needs. Adjust product offering based on data to add, remove, or update items, ensuring the store remains relevant and meets seasonal demands.
- Lead and supervise bookstore staff (Mainly Work-Study Student), including selection, training, scheduling, and performance management. Foster a positive and productive work environment.
- Address customer inquiries, complaints, and feedback promptly and effectively. Enhance the customer shopping experience through excellent service and support.
- Assist in budgeting, financial reporting, and expense control. Manage cash handling, including daily reconciliations and deposits.
- Coordinate marketing efforts and promotional events in collaboration with the marketing department.
- Ensure compliance with university policies and regulations. Maintain a clean, safe, and welcoming store environment.
- Update and follow up on the point of sales linked to online shopping, follow up on online orders, and coordinate with delivery agents.

**Requirements**:

- Bachelor's degree in business administration, Retail Management, or a related field (Relevant experience may be considered in lieu of a degree).
- Relevant professional certificates is preferred.
- Minimum of 3 years of experience in retail management or a similar supervisory role.
- Experience in a bookstore or academic setting is a plus.
- Strong leadership and team management skills.
- Ability to motivate and develop staff to achieve store goals.
- Excellent organizational and multitasking abilities.
- Strong attention to detail in store organization and inventory management.
- Superior customer service skills with a focus on enhancing the customer experience.
- Effective verbal and written communication skills. Ability to interact professionally with students, faculty, staff, and suppliers.
- Proficiency in retail management software and point-of-sale (POS) systems. Basic knowledge of marketing and social media platforms.
- Ability to analyze sales data and customer feedback to improve category management and meet customer expectations.
- Comfortable working in a retail environment that may require standing for extended periods.
- Ability to lift and move merchandise weighing up to 15 Kg.